Help Desk Technician

The HT Group

Austin (TX)

On-site

USD 40,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Opportunities for professional development

Job summary

A leading IT services company in Austin, TX is seeking a Help Desk Technician to provide first-line technical support to clients. The ideal candidate will have strong problem-solving skills and a solid understanding of Windows operating systems. This role offers a competitive salary, health insurance, and opportunities for professional development. Candidates should be able to work independently and as part of a team, and should have reliable transportation to the office.

Qualifications

Strong understanding of Windows operating systems.
Basic knowledge of networking concepts.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.
Reliable transportation to work in Austin office.

Responsibilities

Provide first-line technical support to clients via phone, email, and remote desktop.
Troubleshoot and resolve common IT issues.
Document and track all support incidents in the ticketing system.
Assist with user account management and password resets.
Participate in on-call rotation for after-hours support.

Skills

Problem-solving

Communication skills

Windows operating systems

Networking concepts

MSP experience

Tools

Windows Server

Microsoft 365

Job description

Job Description:

Job Description:

Job Responsibilities:
• Provide first-line technical support to clients via phone, email, and remote desktop.
• Troubleshoot and resolve common IT issues, including hardware and software problems.
• Document and track all support incidents in our ticketing system.
• Escalate complex issues to higher-level technicians as needed.
• Assist with user account management and password resets.
• Provide basic network troubleshooting and configuration.
• Participate in on-call rotation for after-hours support.

Qualifications:
• Strong understanding of Windows operating systems.
• Basic knowledge of networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Prior MSP experience is a plus.
• Windows Server administration and Microsoft 365 administration experience is a plus.
• Reliable transportation and the ability to work in our Austin office.

Benefits:
• Competitive salary.
• Health insurance.
• Paid time off.
• Opportunities for professional development and career advancement.

Additional Job Information:

Job Location: South Austin, TX near I-35.
Team Size:14 employees
Reports To: Help Desk Manager.
On-call rotation: about once every 4–5 weeks, one day per week. Need to be available as late as 10:30 - 11:00 pm at night when on call.
Provide multi-monitor system for technicians.

Interview Process: