Help Desk Technician — Hybrid Growth & Mentors

Media Solutions Group; Tupelo (MS); Hybrid; USD 67,000 - 98,000; Full time

Benefits offered by this job

Paid family leave

Mentors invested in your success

Clear promotion ladder

Job summary

Media Solutions Group in Tupelo, MS is hiring a Help Desk Technician on a hybrid schedule. The role centers on stabilizing our software support, with a salary range of $67,000 to $98,000 and a requirement of 5 years of technology experience.

You’ll lead the Continuous Learning workstream, diagnose issues, automate VMware tasks, and help reduce technical debt while growing with a clear promotion ladder and mentoring.

Qualifications

• 5 years of technology experience or equivalent.
• Strong problem-solving skills.
• Firewall management knowledge.
• Ability to defend recommendations in front of stakeholders.

Responsibilities

• Own the mid-level Continuous Learning workstream unblocking the Tupelo roadmap.
• Investigate, diagnose, and fix bugs reported by users and monitoring tools.
• Automate VMware vSphere chores to save engineering hours.
• Land penetration testing performance wins measurable in MS retention.
• Reverse-engineer the unhurried Problem Solving format and documentation.
• Push Continuous Learning changes safely behind flags with quick rollbacks.
• Profile and refactor legacy code to reduce technical debt.

Skills

Team player

Resilience

Defend recommendations

Problem solving

Firewall management

Azure Administration

Tools

Azure Administration

Job description

Media Solutions Group in Tupelo, MS is hiring a Help Desk Technician on a hybrid schedule. The role centers on stabilizing our software support, with a salary range of $67,000 to $98,000 and a requirement of 5 years of technology experience.

You’ll lead the Continuous Learning workstream, diagnose issues, automate VMware tasks, and help reduce technical debt while growing with a clear promotion ladder and mentoring.