Help Desk Technician: Growth & Mentorship Path, Gulfport

Dell; Gulfport (MS); On-site; USD 89,000 - 141,000; Full time

Job summary

Dell in Gulfport, MS seeks a Help Desk Technician to drive CompTIA A+-driven support with ownership and a growth trajectory. You’ll mentor junior engineers, build efficient tooling, and help modernize on-prem services for the cloud.

Dell emphasizes autonomy, collaboration, and long-term development in a dynamic startup-like environment. The role ties together enterprise-grade support with hands-on engineering impact, offering mentorship, a robust benefits suite, and a path to leadership as you

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Strong knowledge of CompTIA A+ concepts and security practices.
• Ability to mentor junior engineers and participate in code-review culture.

Responsibilities

• Deliver CompTIA A+-driven help-desk services in Gulfport, MS.
• Mentor junior engineers and contribute to a strong code-review culture.
• Develop ServiceNow tooling to speed up workflows for Gulfport engineers.
• Keep Dell's Nagios CI responsive so Gulfport engineers stay productive.
• Profile and refactor legacy code to reduce technical debt over time.
• Lead postmortems to prevent outages from recurring in Gulfport.
• Stress-test CompTIA A+ systems and harden where needed.
• Assist in migrating on-premise services to cloud-native architectures.

Skills

Critical thinking

Gulfport market familiarity

SSH

Teamwork

Education

Bachelor's degree in a related field

Tools

SSH

Teamwork

Proxmox

Nagios

ServiceNow

Job description

Dell in Gulfport, MS seeks a Help Desk Technician to drive CompTIA A+-driven support with ownership and a growth trajectory. You’ll mentor junior engineers, build efficient tooling, and help modernize on-prem services for the cloud.

Dell emphasizes autonomy, collaboration, and long-term development in a dynamic startup-like environment. The role ties together enterprise-grade support with hands-on engineering impact, offering mentorship, a robust benefits suite, and a path to leadership as you