Help Desk Technician

Media Solutions Group; Tupelo (MS); Hybrid; USD 67,000 - 98,000; Full time

Benefits offered by this job

Paid family leave

Mentors invested in your success

Clear promotion ladder

Job summary

Media Solutions Group in Tupelo, MS is hiring a Help Desk Technician on a hybrid schedule. The role centers on stabilizing our software support, with a salary range of $67,000 to $98,000 and a requirement of 5 years of technology experience.

You’ll lead the Continuous Learning workstream, diagnose issues, automate VMware tasks, and help reduce technical debt while growing with a clear promotion ladder and mentoring.

Qualifications

• 5 years of technology experience or equivalent.
• Strong problem-solving skills.
• Firewall management knowledge.
• Ability to defend recommendations in front of stakeholders.

Responsibilities

• Own the mid-level Continuous Learning workstream unblocking the Tupelo roadmap.
• Investigate, diagnose, and fix bugs reported by users and monitoring tools.
• Automate VMware vSphere chores to save engineering hours.
• Land penetration testing performance wins measurable in MS retention.
• Reverse-engineer the unhurried Problem Solving format and documentation.
• Push Continuous Learning changes safely behind flags with quick rollbacks.
• Profile and refactor legacy code to reduce technical debt.

Skills

Team player

Resilience

Defend recommendations

Problem solving

Firewall management

Azure Administration

Tools

Azure Administration

Job description

From prototype to production, our Help Desk Technician role puts you at the center of building software people rely on. Stack the numbers: $67,000 - $98,000, 5 years required, hybrid schedule, and a mid-level seat that grows as fast as you do.

Key Responsibilities

• Own the mid-level Continuous Learning workstream that unblocks the rest of Media Solutions Group's Tupelo, MS roadmap
• Investigate, diagnose, and fix bugs reported by users and monitoring tools
• Automate the manual VMware vSphere chores that quietly drain Tupelo, MS engineering hours
• Land Penetration Testing performance wins Media Solutions Group can measure in MS retention numbers
• Reverse-engineer the unhurried Problem Solving format Media Solutions Group inherited and never documented
• Push Continuous Learning changes safely behind flags so Tupelo, MS rollbacks take seconds
• Profile and refactor legacy code to reduce technical debt over time

What You'll Bring

• A team player who lifts up colleagues and shares credit
• Resilience measured across 5 years of technology cycles
• Comfort defending a recommendation in front of skeptics
• Strong working knowledge of Problem Solving and Firewall Management
• A bias toward asking the dumb question before the expensive mistake

Media Solutions Group spent 4 years in the trenches of technology so its clients across Tupelo, MS wouldn't have to. Autonomy here comes with a partner: ask for help the moment you're stuck on Azure Administration.

Joining us means $67,000 - $98,000, a clear promotion ladder, paid family leave, and mentors invested in your success.

Right now Media Solutions Group is mid-search, and the Help Desk Technician chair is yours to claim.

Your Continuous Learning deserves a stage bigger than your current one, and Media Solutions Group has it.