Hybrid Senior MSP Helpdesk Engineer

TVG Consulting; Burbank (CA); Hybrid; USD 73,000 - 80,000; Full time

Benefits offered by this job

Hybrid work setup

Full medical insurance

Vision insurance

Paid vacation

401k

Job summary

TVG Consulting, based in Burbank, CA, seeks a Senior Helpdesk Technician to strengthen its IT operations. The role requires MSP background, Office 365 admin skills, Windows Server/Desktop, VMware, and firewall know-how.

A strong emphasis on customer service, teamwork, and meticulous documentation is essential. The position offers hybrid work with onsite support as needed, a starting salary of $73,000–$80,000, full medical/vision, vacation, and a path toward a 401(k) plan.

Qualifications

• 5–8 years in a similar MSP role.
• Proficiency in Office 365 administration.
• Experience with Windows Server OS and Desktop setup and networking.
• Comfort with MAC OS environments.
• Solid VMware experience.
• Familiarity with MSP tool stacks and security appliances (SonicWall, Fortinet).
• Excellent customer service and teamwork with strong documentation habits.

Skills

MSP experience

Office 365 administration

MAC OS

Troubleshooting

Customer service

Documentation

Tools

Windows Server

Windows Desktop

VMware

SonicWall

Fortinet

MSP tool stacks

Job description

TVG Consulting, based in Burbank, CA, seeks a Senior Helpdesk Technician to strengthen its IT operations. The role requires MSP background, Office 365 admin skills, Windows Server/Desktop, VMware, and firewall know-how.

A strong emphasis on customer service, teamwork, and meticulous documentation is essential. The position offers hybrid work with onsite support as needed, a starting salary of $73,000–$80,000, full medical/vision, vacation, and a path toward a 401(k) plan.