Help Desk Technician: Frontline IT Support & On-Call

Miningamigos; Columbus, Northern (OH, KY); Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Brown and Caldwell is seeking a Help Desk Associate to serve as the first point of contact for enterprise support, delivering a positive end-user experience. You will assist with routine incidents, service requests, and knowledge-driven service delivery while adhering to ITIL-like processes and on-call rotation.

You will develop a foundational understanding of the organization's technology, systems, and business services, documenting actions, and escalating complex issues as needed.

Qualifications

• 0-2 years in a customer service, technical support, service desk, or related role.
• Experience supporting end users in a business or technical environment.

Responsibilities

• Provide timely, professional support for routine incidents, service requests, and technology-related inquiries.
• Classify, prioritize, document, and manage service requests according to established service management processes.

Skills

Customer service

Communication

Troubleshooting

Documentation

Knowledge management

Self-service adoption

Education

High school diploma

Tools

Microsoft 365

Networking concepts

Job description

Brown and Caldwell is seeking a Help Desk Associate to serve as the first point of contact for enterprise support, delivering a positive end-user experience. You will assist with routine incidents, service requests, and knowledge-driven service delivery while adhering to ITIL-like processes and on-call rotation.

You will develop a foundational understanding of the organization's technology, systems, and business services, documenting actions, and escalating complex issues as needed.