Help Desk Technician: IT Support & On-Site Travel

LV Aero, LLC; Hawthorne (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Health insurance

Flight benefits

Job summary

Advanced Air, LLC is seeking a Level 1 Help Desk Technician to provide frontline IT support for employees in Hawthorne, CA. You will troubleshoot hardware, software, and network issues, manage service tickets end-to-end, and escalate complex problems to the IT Manager or MSP as needed.

The role requires strong communication skills, familiarity with Windows OS, Active Directory, and Microsoft 365, and the ability to work in a co-managed IT environment.

Qualifications

• 2+ years in a help desk or IT support role (internships or coursework considered).
• Working knowledge of Windows OS, Active Directory, and Microsoft 365 administration.
• Basic networking fundamentals (Wi-Fi, VPN, printers, TCP/IP).
• CompTIA A+ certification preferred but not required.
• Able to work with an outsourced MSP in a co‑managed IT environment.

Responsibilities

• Serve as the first point of contact for employee IT support via phone, email, and ticketing system.
• Troubleshoot hardware, software, printer, and network connectivity issues for desktops, laptops, tablets, and mobile devices.
• Set up, image, and deploy computers and devices using Intune and Jamf Pro; assist with device management tasks.
• Perform routine account administration in Microsoft Entra ID (Azure AD) / Active Directory and Microsoft 365.
• Help with onboarding and offboarding, including account provisioning and license assignments.
• Document all support activity, resolutions, and knowledge base articles within the ticketing system.
• Provide remote support to users and occasional on-site visits, plus support for conference rooms and AV equipment.

Skills

Windows OS

Active Directory

Microsoft 365

Networking basics

CompTIA A+

MSP collaboration

Driver's license

Education

High School diploma or GED

Tools

Intune

Jamf Pro

RingCentral

Job description

Advanced Air, LLC is seeking a Level 1 Help Desk Technician to provide frontline IT support for employees in Hawthorne, CA. You will troubleshoot hardware, software, and network issues, manage service tickets end-to-end, and escalate complex problems to the IT Manager or MSP as needed.

The role requires strong communication skills, familiarity with Windows OS, Active Directory, and Microsoft 365, and the ability to work in a co-managed IT environment.