IT Help Desk Aide - Federal Work Study

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 16,531 - 22,041; Part time

Job summary

Georgia Gwinnett College invites applications for a Federal Work Study - Help Desk student assistant. The role supports IT ticket responses for students, faculty, and staff, using common tools like Microsoft 365, Claw Mail, and MyCourses.

You will handle calls, in-person interactions, and written tickets with a customer-focused approach. Responsibilities include documenting solutions, assisting with accounts and device setups, and escalating complex issues to full-time staff.

Qualifications

• Must have Federal Work Study award.
• Must be enrolled a minimum of 6 credits at Georgia Gwinnett College.
• Must be in good academic standing and maintain good academic standing for the duration of employment.
• Must be in good conduct standing with Georgia Gwinnett College and maintain good conduct for the duration of employment.

Responsibilities

• Create and respond to requests for technical assistance using the Help Desk ticketing system.
• Ensure all interactions are professional with a focus on accuracy and timeliness, both written and verbal.
• Troubleshoot issues with GGC technology such as accounts, passwords, and wireless connectivity.
• Assist students, faculty, and staff with account and device setup.
• Assist with supported applications like Microsoft 365, MyCourses, Claw Mail, and Grizzly Den within Banner and more.
• Escalate complex issues to full-time Help Desk staff or IT personnel.
• Educate users on available IT services and how to use them effectively.

Skills

Federal Work Study award

Education

Enrolled at Georgia Gwinnett College (min 6 credits)

Tools

Microsoft 365

Job description

Georgia Gwinnett College invites applications for a Federal Work Study - Help Desk student assistant. The role supports IT ticket responses for students, faculty, and staff, using common tools like Microsoft 365, Claw Mail, and MyCourses.

You will handle calls, in-person interactions, and written tickets with a customer-focused approach. Responsibilities include documenting solutions, assisting with accounts and device setups, and escalating complex issues to full-time staff.