Help Desk Technician

State-of-Georgi; Augusta (GA); On-site; USD 19,000 - 23,000; Full time

Job summary

The State of Georgia, Augusta Technical College is seeking a Help Desk Technician to provide basic technology support to faculty and staff. The role includes handling end-user requests, troubleshooting software/hardware, and maintaining IT services at the campus.

Ideal candidates possess a high school diploma or equivalent and have experience in a customer service or help desk setting. This is an on-site position with a competitive hourly rate and benefits typical of state employment.

Qualifications

• Minimum: high school diploma or equivalent and one year work-related experience.
• Experience in customer service or help desk is preferred.

Responsibilities

• Provide end user support and customer service for computer software and hardware.
• Monitor help desk work orders and provide support and resolution for routine problems.
• Install, upgrade, and troubleshoot hardware and software as needed.
• Assist users in offices and computer labs; instruct on procedures and required documentation.

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Help Desk Technician

Agency: Augusta Technical College

Job Requisition ID: JR0000003620

Shift: Not Applicable (United States of America)

Compensation Details: $14.00 PER HOUR

Job Description

JOB SUMMARY

The Help Desk Assistant is responsible for working directly with faculty and/or staff to provide basic technology support.

MAJOR DUTIES

Provide end user support and customer service; Initiate and maintain customer support for computer software and application services; Monitor Help-Desk work orders, providing support and resolution. Resolve routine problems as instructed or escal…; Install, upgrade, and troubleshoot hardware and software as needed; Instruct customers in correct procedures, special requirements, restrictions, and supporting documentation needed to complete the relevant process; Respond to questions from callers and walk-ins, providing general information and helping to resolve issues with technology in offices and computer labs. Remain abreast of commonly used software, hardware, and other equipment. Follow standard Help Desk operating procedures; Assist users with minor problems in media-equipped classrooms. Become familiar with available help resources, policies, services, and staff; stay updated on campus technology changes or problems. Assist in maintaining IT Department inventory, including additions, transfers, and surplus of equipment; Performs other duties as assigned.

COMPETENCIES

Knowledge of computer software configuration and customization. Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware problems Skill in the operation of computers and job-related software programs Good decision making and problem-solving skills Effective oral and written communication skills Ability to evaluate and analyze existing applications and identify deficiencies Good interpersonal skills and the ability to work well with others. Effective oral and written communication skills. Working knowledge of common operating systems (Windows 11) and software applications (Microsoft Office Suite).

WORK ENVIRONMENT

Handle a constantly changing flow of traffic. Be able to prioritize multiple assignments. Exercise patience and professionalism at all times. Work a flexible schedule, including evening and weekend assignments.

PHYSICAL DEMANDS

Stand, walk, and sit for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lift and/or move up to 50 pounds. May require use of portable or folding ladders 3 – to 20 – feet in height.

MINIMUM QUALIFICATIONS

A high school diploma or equivalent and one (1) year work related experience.

PREFERRED QUALIFICATIONS

Experience in a customer service, call center, or help desk setting. Familiarity with troubleshooting common PC hardware problems. Ability to work responsibly with or without direct supervision.

Equal Employment Opportunity Employer

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.