Public-Facing Part-Time IT Help Desk Specialist

Georgia 4-H; Athens (GA); On-site; USD 16,000 - 23,000; Part time

Job summary

University of Georgia is seeking an IT Professional Assistant for a part-time, on-site role supporting enterprise systems for faculty, staff and students. The position involves handling phone, chat, tickets, and walk-ins, and contributes to documentation and public outreach.

The ideal candidate has strong IT process knowledge, excellent communication, and the ability to work in a team with a customer-focused mindset. Sundays shifts are required.

Qualifications

• Knowledge of IT processes, best practices and procedures.
• Excellent written and verbal communication skills and critical thinking.
• Public-facing support experience or willingness to interact with faculty, staff and students.

Responsibilities

• Provide 1st-tier technical support for enterprise-wide systems (e.g. UGAMail, MyID, eLC) for faculty, staff and students.
• Assist in managing maintenance and development of internal/external knowledge resources (Help Desk site and docs).
• Coordinate public outreach events and participate in related activities.

Skills

IT processes

Communication

Critical thinking

Tools

UGAMail

MyID

eLC

Job description

University of Georgia is seeking an IT Professional Assistant for a part-time, on-site role supporting enterprise systems for faculty, staff and students. The position involves handling phone, chat, tickets, and walk-ins, and contributes to documentation and public outreach.

The ideal candidate has strong IT process knowledge, excellent communication, and the ability to work in a team with a customer-focused mindset. Sundays shifts are required.