Help Desk Technician

Content Advantage Group; Lewiston (ID); On-site; USD 86,000 - 121,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Mentorship from day one

Job summary

Content Advantage Group, Lewiston, ID, is seeking a senior Help Desk Technician to own end-to-end technology services and optimize Splunk-driven features. This on-site role demands cross-functional collaboration and a focus on security and reliability.

Expected salary ranges from $86,000 to $121,000 with full medical, dental, and vision benefits, generous PTO, and mentorship from day one.

Qualifications

• 6+ years of experience in a senior Help Desk Technician role.
• Proven practical CompTIA Network+ skills.
• Experience supporting cross-functional teams in a senior capacity.

Responsibilities

• Own a technology service end to end, from Cultural Awareness schema to on-call rotation.
• Ship the plainspoken Splunk features that move the roadmap forward.
• Hunt down latency spikes nobody at Content Advantage Group can explain.
• Harden VLAN authentication for a clean ID audit.
• Work closely with data teams to surface insights from production systems.
• Containerize applications and manage deployments with Splunk and Microsoft 365 Administration.

Skills

Network+

Security+

Problem solving

Cross-functional collaboration

Tools

Splunk

Microsoft 365 Administration

Containerization

Office 365 Migration

Job description

Behind every plainspoken technology feature is a Help Desk Technician who sweated the edge cases, and Content Advantage Group is hiring more of them. At its core, this is a senior Help Desk Technician job in ID that rewards 7 years with $86,000 - $121,000 and room to run.

Key Responsibilities

• Own a technology service end to end, from Cultural Awareness schema to on-call rotation
• Ship the plainspoken Splunk features that move Content Advantage Group's technology roadmap forward
• Hunt down the latency spikes nobody at Content Advantage Group can explain
• Harden Content Advantage Group's VLAN auth so the ID audit comes back clean
• Work closely with data teams to surface insights from production systems
• Containerize applications and manage deployments with Splunk and Microsoft 365 Administration

What You'll Bring

• 6 years of learning when to trust the process and when to break it
• Roughly 6+ years operating in a similar Help Desk Technician position
• Practical CompTIA Network+ skills sharpened in a remote setting
• Prior experience working on-site in Lewiston, ID, or willingness to relocate
• Experience supporting cross-functional teams in a senior capacity
• CompTIA Security+ fundamentals plus the Problem Solving polish clients notice

At Content Advantage Group, an unhurried Lewiston-based studio, the whole mission boils down to making Splunk feel effortless for everyone downstream. Around Content Advantage Group, the loudest voice never automatically wins the technology argument.

Expect $86,000 - $121,000 plus full medical, dental, and vision benefits, generous paid time off, and real mentorship from day one.

We are reviewing Office 365 Migration and Cultural Awareness backgrounds on a daily basis for this seat.