Help Desk Technician

AMC Networks; Baton Rouge (LA); On-site; USD 68,000 - 94,000; Full time

Job summary

AMC Networks is seeking a Help Desk Technician to modernize its systems in Baton Rouge, LA. You will refactor and stabilize the technology module, stress-test Cisco IOS, and maintain microservices that support local customers.

Expect mentorship, a compensation range from $68,000 to $94,000 per year. As part of the team, you will document the Initiative system so a mid-level engineer can onboard quickly, collaborate across IT, and balance multiple priorities under deadline pressure in a

Qualifications

• Roughly 4+ years operating in a similar Help Desk Technician position.
• A writer's ear for tone in high-stakes email.
• Ability to balance multiple priorities under deadlines in Baton Rouge, LA.

Responsibilities

• Refactor the technology module AMC Networks has been afraid to touch
• Stress-test Cisco IOS systems until they bend, then harden where they cracked
• Refine and maintain microservices that support AMC Networks customers in Baton Rouge, LA
• Ship the Cisco IOS people-first rewrite that pays down years of AMC Networks technical debt
• Document the Initiative system so the next mid-level engineer onboards in days, not weeks

Tools

Cisco IOS

VMware vSphere

Office 365 Migration

Job description

The Help Desk Technician we hire will help AMC Networks pay down years of technical debt without anyone calling it a rewrite, using Office 365 Migration sparingly and well. Trade 3 years of VMware vSphere for $68,000 - $94,000 and you also get technology ownership and an AMC Networks crew that wants you to win.

Key Responsibilities

• Refactor the technology module AMC Networks has been afraid to touch
• Stress-test Cisco IOS systems until they bend, then harden where they cracked
• Refine and maintain microservices that support AMC Networks customers in Baton Rouge, LA
• Ship the Cisco IOS people-first rewrite that pays down years of AMC Networks technical debt
• Document the Initiative system so the next mid-level engineer onboards in days, not weeks

What You'll Bring

• A writer's ear for tone in a high-stakes email
• A steady hand when three priorities all claim to be number one
• Clear thinking under the kind of pressure Baton Rouge, LA deadlines bring
• Roughly 4+ years operating in a similar Help Desk Technician position
• A collaborator who makes the mid-level review feel less like an exam

AMC Networks was founded in Baton Rouge, LA on the idea that technology should be powerful yet refreshingly unpretentious. Kindness and high standards live together comfortably on this values-led Baton Rouge team.

Come for $68,000 - $94,000, stay for the mentorship, the benefits, and the rare flexibility that makes AMC Networks a gloriously-unglamorous place to grow.

Demand on the technology team has us moving fast to fill this seat.