Help Desk Technician

Power Systems Group; Pensacola (FL); On-site; USD 66,000 - 92,000; Full time

Job summary

The Power Systems Group in Pensacola, FL seeks a mid-level Help Desk Technician to build, test, and deploy Windows Server services, driving reliability across our local environment.

You will leverage Jira Service Management and SCCM experience to diagnose issues, resolve incidents, and improve CI/CD workflows with a team-driven growth mindset.

Qualifications

• 5+ years of experience behind estimates.
• Experience with Windows Server environments.
• Experience with Jira Service Management.

Responsibilities

• Profile conflict resolution and memory leak troubleshooting on Pensacola nodes.
• Fix outages in SCCM and ensure smooth Pensacola launches.
• Investigate, diagnose, and fix user-reported bugs.
• Sync SCCM configs across environments to mirror production.
• Maintain and improve CI/CD infrastructure across Florida teams.

Skills

Troubleshooting

Incident response

Communication

Tools

Jira Service Management

SCCM

CI/CD

Windows Server

Job description

As our new mid-level Help Desk Technician, you will build, test, and deploy Windows Server services that keep our business running. With $66,000 - $92,000 on the table, this mid-level role rewards 4 years of Jira Service Management with autonomy and team-driven growth.

Key Responsibilities

• Profile Conflict Resolution memory use and chase down the leaks crashing Pensacola nodes
• Translate the learning-obsessed SCCM outage into fixes that make the next Pensacola launch dull
• Investigate, diagnose, and fix bugs reported by users and monitoring tools
• Wrangle SCCM config across environments so Pensacola staging mirrors production
• Maintain and improve CI/CD infrastructure across FL engineering teams

What You'll Bring

• A steady hand when three priorities all claim to be number one
• A Pensacola network, or the hustle to build one from scratch
• At least 5 years of standing behind your own estimates
• The self-awareness to know which problems are yours to solve
• The instinct to ask "what would change your mind?" before debating

The quietly-relentless culture at Power Systems Group is what keeps our Pensacola, FL team building remarkable things together. At Power Systems Group feedback has a short half-life, delivered close to the moment it can still help.

For your 5 of Windows Server, expect $66,000 - $92,000, a mentor, a benefits package, and the room to grow on a flexible schedule.

Nothing stale here: the Help Desk Technician slot was re-confirmed open earlier today.