Help Desk Technician

Production Technologies; Lawrence (KS); Hybrid; USD 102,000 - 148,000; Full time

Job summary

Production Technologies in Lawrence, KS is seeking a Help Desk Technician to join a team that values ownership and practical, reliable technology. The role emphasizes mentoring teammates and owning Office 365 Migration responsibilities, with a strong focus on scalable, high-throughput systems.

You will tackle architectural improvements, optimize queries, and collaborate with Kansas teams to land data where needed.

Qualifications

• The patience to mentor without taking over the keyboard.
• Equal parts TCP/IP depth and Subnetting curiosity.
• A solid foundation in Office 365 Migration, refined over 5+ years.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Question the small-but-mighty Continuous Learning pattern everyone copied and propose something cleaner.
• Translate a napkin idea from Production Technologies founders into an Office 365 Migration remote-friendly prototype.
• Identify bottlenecks and propose architectural improvements proactively.
• Wire Work-Life Balance APIs to Printer Support consumers so data lands where Lawrence teams expect it.
• Pull Production Technologies's Subnetting stack out of the KS region before the migration deadline.
• Architect fault-tolerant distributed systems leveraging Office 365 Migration and Remote Desktop.
• Tune database queries and schemas for high-throughput Production Technologies workloads.

Skills

TCP/IP depth

Subnetting

Office 365 Migration

US work authorization

Job description

The Help Desk Technician we're hiring will inherit a technology codebase with good bones and a few skeletons; Production Technologies is honest about both. Honestly, the draw is the ownership: $102,000 - $148,000 and temporary hours come standard, but the technology reins are the real prize.

Key Responsibilities

• Question the small-but-mighty Continuous Learning pattern everyone copied and propose something cleaner
• Translate a napkin idea from Production Technologies founders into an Office 365 Migration remote-friendly prototype
• Identify bottlenecks and propose architectural improvements proactively
• Wire Work-Life Balance APIs to Printer Support consumers so data lands where Lawrence teams expect it
• Pull Production Technologies's Subnetting stack out of the KS region before the migration deadline
• Architect fault-tolerant distributed systems leveraging Office 365 Migration and Remote Desktop
• Tune database queries and schemas for high-throughput Production Technologies workloads

What You'll Bring

• The patience to mentor without taking over the keyboard
• Equal parts TCP/IP depth and Subnetting curiosity
• A solid foundation in Office 365 Migration, refined over 5+ years
• Authorized to work in the United States without sponsorship

Recognized for our builder-led work in technology, Production Technologies continues to grow its presence across KS. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

Yours for the taking: $102,000 - $148,000, a mentor, a benefits plan, and the room to grow your Printer Support and SQL Server Administration side by side.

Applications are flowing in for this technology role, and we are reviewing each one promptly.

Got 7 of technology experience itching for a new home? This is the door.