Help Desk Technician

Community Development Partners, LLC.; Vancouver (WA); On-site; USD 91,000 - 138,000; Full time

Benefits offered by this job

Mentorship

Flexible schedule

Growth opportunities

Job summary

Community Development Partners, LLC. is expanding its technology team and seeking a Help Desk Technician who can turn complex requirements into reliable, scalable software. The role is based in Vancouver, WA and offers leadership opportunities for someone who wants to drive initiatives.

You will optimize performance, document decisions and APIs, and participate in Hyper-V design reviews. This mid‑level position includes mentorship, flexibility, and real growth opportunities as you ship

Qualifications

• ITIL Foundation knowledge is required.
• 3+ years in a help desk or equivalent role.
• Experience with Hyper-V and VMware environments preferred.
• Proven ability to ship tasks on deadline and communicate clearly.

Responsibilities

• Optimize application performance, latency, and resource use at scale.
• Document technical decisions, architecture, and APIs for the organization.
• Lead Hyper-V design reviews to prevent costly mistakes.
• Stitch SSH events into the VMware vSphere pipeline for reports.
• Own the Multitasking release and drive it to completion.

Skills

ITIL Foundation

Help Desk

Endpoint Management

VMware vSphere

Job description

Our technology team is growing, and we want a Help Desk Technician who can turn complex requirements into reliable, scalable software. You won't find a tighter fit if you've got 3 years, want $91,000 - $138,000, and crave a technology team that lets you lead.

Key Responsibilities

• Optimize application performance, latency, and resource utilization at scale
• Reverse-engineer the quality-obsessed ITIL Foundation format Community Development Partners inherited and never documented
• Document technical decisions, architecture, and APIs for the broader org
• Lead Hyper-V design reviews that catch the costly mistakes before Vancouver, WA builds them
• Stitch SSH events into the VMware vSphere pipeline feeding Community Development Partners's technology reports
• Own the Multitasking release that Vancouver leadership has circled on the calendar

What You'll Bring

• A knack for ITIL Foundation that colleagues quietly come to rely on
• 3+ years of Multitasking reps, not just Multitasking exposure
• 4 years of ITIL Foundation práctica, plus a hunger for what's next
• Track record that proves you can unhurried ship under deadline pressure
• Proven follow-through, measured in shipped things rather than good intentions
• An unhurried bias toward action, balanced by knowing when to wait
• Enough Endpoint Management to be dangerous, enough ITIL Foundation to be trusted

Community Development Partners is a relentlessly curious, fiercely independent Vancouver company that would rather earn trust slowly than buy attention quickly. A mid-level title opens doors here, but earning real trust is what keeps them open.

We pay $91,000 - $138,000 for this technology position and back it with mentorship, flexibility, and real growth opportunities.