Help Desk Technician

Energy Innovation Corp; Roseville (CA); On-site; USD 102,000 - 148,000; Full time

Benefits offered by this job

Equity

Top-tier health benefits

Flexible work location

Job summary

Shopping Solutions Plus in Roseville, CA seeks a Help Desk Technician to own outcomes end to end, from architecture through deployment and monitoring. With 4+ years of experience, you will contribute to critical uptime and scalable support.

You will build and automate pipelines, collaborate with stakeholders, and drive improvements in TCP/IP and Printer Support. The role offers equity, strong health benefits, and the flexibility to work where you do your best thinking.

Qualifications

• Proven ability to communicate clearly and share information early while trimming later.
• Pattern recognition across many technology engagements.
• Experience presenting ideas to stakeholders at all levels.
• Strong organizational skills and ability to juggle multiple workstreams.
• 4+ years owning outcomes, not just completing tasks.
• Working understanding of Persuasion and TCP/IP in real-world settings.

Responsibilities

• Build the builder-led TCP/IP feature to win back CA accounts.
• Stitch SCCM events into the TCP/IP pipeline feeding technology reports.
• Automate build, test, and deployment pipelines for faster releases.
• Defend uptime and respond to Roseville pages at 2 a.m.
• Guard code quality in Printer Support through reviews.
• Architect fault-tolerant distributed systems leveraging Subnetting.
• Reduce latency in the technology hot path the Shopping Solutions Plus users feel.

Skills

Communication skills

Pattern recognition

Stakeholder presentation

Organizational skills

Experience owning outcomes

TCP/IP knowledge

Persuasion

Tools

SCCM

Printer Support

Subnetting

Job description

As a Help Desk Technician at Shopping Solutions Plus, you will own features end to end, from architecture through deployment and monitoring. For someone with 4 years and a supportive edge, this Help Desk Technician job offers $102,000 - $148,000 and real upward mobility.

Key Responsibilities

• Build the builder-led TCP/IP feature that wins back the CA accounts Shopping Solutions Plus lost
• Stitch SCCM events into the TCP/IP pipeline feeding Shopping Solutions Plus's technology reports
• Automate build, test, and deployment pipelines for faster release cycles
• Defend Shopping Solutions Plus uptime through the 2 a.m. Roseville pages nobody volunteers for
• Guard the Printer Support codebase quality through reviews that teach as much as they catch
• Architect fault-tolerant distributed systems leveraging Subnetting and Printer Support
• Shave milliseconds off the technology hot path that Shopping Solutions Plus users feel every click

What You'll Bring

• The communication discipline to over-share early and trim later
• Pattern recognition earned across many technology engagements
• Comfortable presenting ideas to stakeholders at every level
• Sharp organizational skills and an ability to juggle multiple workstreams
• 4+ years owning outcomes, not just completing tasks
• Working understanding of both Persuasion and TCP/IP in real-world settings

From a Roseville loft, Shopping Solutions Plus has built a generously-mentoring reputation for solving technology problems others quietly gave up on. The team trusts each other to do the right thing without constant oversight or micromanagement.

We back our team with $102,000 - $148,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

The search for a mid-level Help Desk Technician is in full swing, and we want to fill it soon.

Whether MDM or TCP/IP is your strong suit, this Help Desk Technician seat has room for both.