Help Desk Technician

Energy Innovation Corp; Huntington Beach (CA); Hybrid; USD 105,000 - 158,000; Full time

Benefits offered by this job

Flexible remote work

Volunteer days

Career growth

Job summary

Content Advantage Group in Huntington Beach, CA, seeks a Help Desk Technician for a hybrid role. Join a lean, curious team focused on practical resilience and problem solving. You should bring 5+ years of IT experience, strong listening skills, and the judgment to prioritize tasks.

Relocation to Huntington Beach or willing remote work are supported as part of our flexible policy. The position comes with a competitive annual salary range of $105,000 to $158,000, with opportunities for growth and

Qualifications

• 5+ years in IT or Help Desk or related field.
• Strong listening and communication skills.
• Ability to distinguish urgent issues from routine tasks.

Responsibilities

• Replace outdated planning with Microsoft Intune solution.
• Maintain uptime during late hours in Huntington Beach.
• Refactor and modernize legacy tech modules.
• Own edge cases in Windows Server billing tasks.
• Configure infrastructure as code across environments.
• Support Time Management subsystem and team priorities.

Skills

Hybrid work familiarity

Active listening

5+ years experience

Decision making under pressure

Mentoring without overbearing

Relocation or remote work

Tools

Microsoft Intune

Job description

We don't need a Help Desk Technician who knows everything about Ticketing Systems; we need one curious enough to find out what they don't. If 5 years of Azure Administration sits behind you, Content Advantage Group offers $105,000 - $158,000, a hybrid setup, and a ladder worth climbing.

Key Responsibilities

• Replace the brittle Strategic Planning hack with a Microsoft Intune solution that survives Huntington Beach scale
• Defend Content Advantage Group uptime through the 2 a.m. Huntington Beach pages nobody volunteers for
• Refactor the technology module Content Advantage Group has been afraid to touch
• Own the fast-growing edge cases in Content Advantage Group's Windows Server billing nobody else wants to touch
• Configure and manage infrastructure as code across staging and production
• Own the bias-to-action Time Management subsystem that the rest of Content Advantage Group quietly depends on

What You'll Bring

• Working familiarity with hybrid schedules and team norms at Content Advantage Group
• The kind of listening that makes the other person feel heard
• 5+ years that left you with strong instincts and few ilusions
• The judgment to distinguish a fire drill from an actual fire
• The patience to mentor without taking over the keyboard
• Willingness to relocate to Huntington Beach, CA, or to make remote work

The relentlessly-kind founders of Content Advantage Group built it in Huntington Beach to fix the exact technology problems that drove them crazy elsewhere. We keep our process light so engineers can spend their energy on Resilience and Time Management, not bureaucracy.

We combine $105,000 - $158,000 with flexible remote work, paid volunteer days, and clear opportunities for advancement.

The team just got the green light to hire, and this Help Desk Technician role is first up.