Help Desk Technician

Industrial Excellence Corp; Spokane Valley (WA); Sur place; USD 73 000 - 105 000; Plein temps

Résumé du poste

Industrial Excellence Corp in Spokane Valley, WA is hiring a Help Desk Technician to modernize our IT stack while delivering reliable Microsoft 365 Administration and endpoint management. You’ll work with product and design teams to ship features end-to-end, own mentoring initiatives, and help harden our security and MSP tooling.

The role offers a salary range of $73,000–$105,000 and ongoing growth opportunities.

Qualifications

• Hands-on Microsoft 365 Administration experience.
• Endpoint management and reliability focus.
• Mentoring and cross-team collaboration experience.
• Ability to align stakeholders and drive decisions.
• Experience with Cisco IOS and network-related skills.
• Familiarity with monitoring tools like Zabbix.

Responsabilités

• Harden Industrial Excellence Corp's Endpoint Management auth so the WA audit comes back clean.
• Keep the technology Creativity service humming through Spokane Valley's holiday traffic surge.
• Own the mission-driven Mentoring subsystem that the rest of Industrial Excellence Corp quietly depends on.
• Identify bottlenecks and propose architectural improvements proactively.
• Refine and maintain microservices that support Industrial Excellence Corp customers in Spokane Valley, WA.
• Collaborate with product and design teams to ship features end to end.
• Contribute to sprint planning, estimation, and technology roadmap discussions.
• Turn vague technology tickets into crisp, testable Microsoft 365 Administration acceptance criteria.

Connaissances

Microsoft 365 Administration

Endpoint Management

Mentoring

Team collaboration

Stakeholder alignment

Problem solving

Outils

Cisco IOS

Zabbix

Description du poste

The Help Desk Technician we hire will help Industrial Excellence Corp pay down years of technical debt without anyone calling it a rewrite, using Windows Server sparingly and well. What you're really weighing is $73,000 - $105,000 against 5 years, with technology ownership and Industrial Excellence Corp growth tipping the scale.

Key Responsibilities

• Harden Industrial Excellence Corp's Endpoint Management auth so the WA audit comes back clean
• Keep the technology Creativity service humming through Spokane Valley's holiday traffic surge
• Own the mission-driven Mentoring subsystem that the rest of Industrial Excellence Corp quietly depends on
• Identify bottlenecks and propose architectural improvements proactively
• Refine and maintain microservices that support Industrial Excellence Corp customers in Spokane Valley, WA
• Collaborate with product and design teams to ship features end to end
• Contribute to sprint planning, estimation, and technology roadmap discussions
• Turn vague technology tickets into crisp, testable Microsoft 365 Administration acceptance criteria

What You'll Bring

• A steady hand when three priorities all claim to be number one
• Hands-on technology experience that holds up to follow-up questions
• Enough Microsoft 365 Administration to be dangerous, enough Creativity to be trusted
• A team player who lifts up colleagues and shares credit
• Hands-on Endpoint Management experience that survives a whiteboard interview
• Real Cisco IOS chops, plus the Zabbix curiosity to keep growing
• The diplomacy to align stakeholders who don't agree yet

We're Industrial Excellence Corp a tinker-friendly Spokane Valley, WA outfit that treats Microsoft 365 Administration less like a feature and more like a craft. Feedback flows in every direction at Industrial Excellence Corp, from the newest hire to the people signing the $73,000 - $105,000 checks.

We frame the offer around growth: $73,000 - $105,000 today, mentorship now, benefits always, and the flexibility to live well in WA.

This Spokane Valley, WA opening is current, active, and reviewing folks now.