Help Desk Technician

Energy Innovation Corp; Chicago (IL); On-site; USD 63,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Industrial Advantage Corp in Chicago seeks a junior Help Desk Technician to turn small requirements into reliable systems. The role offers ownership, collaboration, and a clear path forward with a salary range of $63,000–$95,000 per year.

This position emphasizes taking initiative, learning quickly, and contributing to a culture that rewards curiosity and growth while delivering solid, dependable tech support.

Qualifications

• Excellent written and verbal communication skills.
• Proficiency with CCNA; willingness to learn Wireshark quickly.
• Junior-caliber judgment on when to elevate or absorb.
• Comfort owning technology decisions in an IL market.
• At least 1 year behind own estimates.

Responsibilities

• Decode the undocumented SCCM service and maintain it.
• Profile and refactor legacy code to reduce technical debt.
• Own the Remote Desktop release planned by Chicago leadership.
• Catch race conditions affecting peak traffic in Chicago.
• Review pull requests and uphold engineering standards.
• Read Splunk traces and trace bugs to root causes.

Skills

CCNA

Communication

Ownership

Tools

SCCM

Remote Desktop

Splunk

Wireshark

Job description

Join Industrial Advantage Corp as a junior Help Desk Technician and spend your days turning tinker-friendly requirements into systems that quietly do their job. A $63,000 - $95,000 Help Desk Technician role for a self-starter who wants ownership, collaboration, and a genuine path forward.

Key Responsibilities

• Decode the undocumented SCCM service nobody at Industrial Advantage Corp remembers writing
• Profile and refactor legacy code to reduce technical debt over time
• Own the Remote Desktop release that Chicago leadership has circled on the calendar
• Catch the Team Leadership race conditions that only surface under Chicago peak traffic
• Review pull requests and uphold engineering standards across the technology team
• Read the Splunk stack traces others skim past, and trace bugs to their root

What You'll Bring

• Excellent written and verbal communication skills
• Real proficiency with CCNA, plus willingness to learn Wireshark fast
• Junior-caliber judgment about when to elevate and when to absorb
• Comfort owning technology decisions in an IL market
• At least 1 years of standing behind your own estimates

At the heart of Industrial Advantage Corp is a feedback-driven belief that great technology software should feel effortless. We hand new Help Desk Technician hires real ownership early because trust given freely tends to be returned.

We deliver $63,000 - $95,000, comprehensive benefits, and a development culture where curiosity and deeply-curious ambition are rewarded.

Confirmed unfilled today, Industrial Advantage Corp continues its search in real time.

Join the people at Industrial Advantage Corp who chose interesting work over a comfortable rut.