Help Desk Technician

Energy Innovation Corp; West Covina (CA); On-site; USD 104,000 - 143,000; Full time

Job summary

Industrial Excellence Corp in West Covina, CA is hiring a Help Desk Technician to support our growing IT operations. The role focuses on maintaining performance, assisting users, and ensuring reliable access to services across California.

With 4+ years in a similar role, you will work in a freelance-friendly, CA-based team, and collaborate across engineering to uphold security, testing, and observability standards. Salary ranges from $104,000 to $143,000 per year, and relocation is not required.

Qualifications

• 4+ years of experience in a similar Help Desk Technician role.
• Familiarity with freelance schedules and West Covina-based operations.
• Strong analytical and problem-solving abilities.

Responsibilities

• Support migration of on-premise services to cloud-native architecture.
• Hunt down latency spikes and identify root causes.
• Drive testing, security, and observability best practices.
• Own the Bash subsystem relied on by the team.
• Establish observability to detect failures before customers see them.
• Enhance test automation frameworks to improve release confidence.
• Sketch MDM sequence diagrams to clarify data flows.
• Ship Bash experiments quickly and iterate on successful ideas.

Skills

Help desk experience

Analytical thinking

Problem-solving

Team collaboration

Job description

Join our engineering team in West Covina and help us scale systems that handle traffic from across CA and beyond. Earn $104,000 - $143,000, own outcomes, and grow your technology career with a team that values 3 years of real experience.

Key Responsibilities

• Support migration of on-premise services to cloud-native architecture
• Hunt down the latency spikes nobody at Industrial Excellence Corp can explain
• Drive adoption of best practices in testing, security, and observability
• Own the purpose-led Bash subsystem that the rest of Industrial Excellence Corp quietly depends on
• Stand up observability so Industrial Excellence Corp sees failures before customers in CA do
• Enhance test automation frameworks to increase release confidence
• Sketch MDM sequence diagrams that make the technology flow obvious to everyone
• Ship Bash experiments fast, kill the losers, and double down on what sticks

What You'll Bring

• Roughly 4+ years operating in a similar Help Desk Technician position
• Comfort with the freelance cadence of a West Covina-based operation
• Strong analytical and problem-solving capabilities
• Working familiarity with freelance schedules and team norms at Industrial Excellence Corp

Few people outside CA realize that Industrial Excellence Corp powers a surprising slice of the technology infrastructure running across West Covina, CA today. Trust, transparency, and steady momentum are the three things we protect above all else.

We start the conversation at $104,000 - $143,000 and end it with mentorship, benefits, and the flexibility to grow without relocating from CA.

We stamped it current today; the freelance opening is genuinely accepting candidates.

Join the people at Industrial Excellence Corp who chose interesting work over a comfortable rut.