Desktop Support Technician - Level II

Dexian

Sully Square (VA)

On-site

USD 56,481 - 64,747

Full time

14 days+

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Benefits offered by this job

Health, vision and dental insurance

Generous time off

Matching 401k

Job summary

A leading staffing and IT solutions provider is seeking a Level II Desktop Support Technician. In this role, you will be part of a desktop support team providing maintenance and support for computer systems and devices. Candidates should have 6+ years of experience, an associate degree or relevant certification, and the ability to support classified systems. The position offers a competitive salary of $41-$47/hour along with benefits including a 401(k) matching program.

Qualifications

6+ years of experience in supporting enterprise-level PCs as an IT Desktop Technician.
Ability to support both classified and unclassified networks.
Familiarity with security requirements such as ICD 503.

Responsibilities

Provide maintenance and support for computing devices and associated peripherals.
Monitor and update ServiceNow to ensure SLAs are met.
Assist with relocations and re-installations of equipment.

Skills

Technical support

Troubleshooting

Communication skills

Time management

Education

Associate degree in IT / Computer Sciences

IAT Level-II Technical Certification

Tools

ServiceNow

Microsoft Office Suite

Job description

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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$41.00/hr - $47.00/hr

Dexian has an immediate opportunity available for a Level II Desktop Support Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer.

The Desktop Support Technician shall be responsible for:

Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
Providing office support to coordinate and schedule new equipment installations.
Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).

JOB SPECIFIC REQUIREMENTS AND SKILLS:

6+ years' experience in supporting enterprise level PCs as an IT Desktop (Desk-Side) or Help Desk Technician
Ability to support systems on both classified and unclassified networks.
Familiarity with security requirements (ICD 503, DFARS, etc.)
Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
Advanced understanding of:
McAfee suite of security products (i.e., ENS, DLP, MDE).
Hardware support experience (i.e., swapping hard drive, fan, motherboard).
Troubleshooting HP systems.
Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity).
Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies.
Data transfers using USMT.
Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
ServiceNow ticketing system.
Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.)

This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) and polygraph level upon hire and ability to maintain clearance.
U.S. citizens ONLY are eligible for a security clearance and this position.
EDUCATION AND CERTIFICATIONS:
- Associate degree in IT / Computer Sciences, preferred.
- Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).
LOCATION:
- This is a full-time/onsite position at a facility in Chantilly, VA.
COMPENSATION:
- Dexian reasonably expects to offer $41.00 to $47.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.
EMPLOYMENT QUALIFICATIONS:
- Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
- Valid driver's license/Real-ID with clean driver's history.
- Self-starter with extremely strong work ethic. Excellent time management and multitasking skills.
- Exceptional attention to detail and high level of accuracy required.
- Demonstrated problem solving and people skills.
- Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
- Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
- Excellent communication skills, both verbal and written, to articulate details in a professional manner.
- Must embrace technology to promote efficient operations.
- Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.

Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
Providing office support to coordinate and schedule new equipment installations.
Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).

JOB SPECIFIC REQUIREMENTS AND SKILLS:

6+ years' experience in supporting enterprise level PCs as an IT Desktop (Desk-Side) or Help Desk Technician
Ability to support systems on both classified and unclassified networks.
Familiarity with security requirements (ICD 503, DFARS, etc.)
Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
Advanced understanding of:
Active Directory (heavy account management).
UNIX (account management, permissions, etc.).
McAfee suite of security products (i.e., ENS, DLP, MDE).
Hardware support experience (i.e., swapping hard drive, fan, motherboard).
Troubleshooting HP systems.
Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity).
Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies.
Data transfers using USMT.
Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
ServiceNow ticketing system.
Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications is a plus (Polycom, AMX, Crestron, etc.)

This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) and polygraph level upon hire and ability to maintain clearance.
U.S. citizens ONLY are eligible for a security clearance and this position.
EDUCATION AND CERTIFICATIONS:
- Associate degree in IT / Computer Sciences, preferred.
- Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).
LOCATION:
- This is a full-time/onsite position at a facility in Chantilly, VA.
COMPENSATION:
- Dexian reasonably expects to offer $41.00 to $47.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.
EMPLOYMENT QUALIFICATIONS:
- Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
- Valid driver's license/Real-ID with clean driver's history.
- Self-starter with extremely strong work ethic. Excellent time management and multitasking skills.
- Exceptional attention to detail and high level of accuracy required.
- Demonstrated problem solving and people skills.
- Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
- Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
- Excellent communication skills, both verbal and written, to articulate details in a professional manner.
- Must embrace technology to promote efficient operations.
- Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.

Desired Skills and Experience

Level II Desktop Support Technician for various services as a member of the desktop support / break-fix team.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Seniority level