Desktop Support Technician

Dexian; Aurora (OH); On-site; USD 28,929 - 30,307; Full time

Job summary

A leading IT services firm in Ohio is seeking an entry-to-mid level IT Support/Helpdesk professional. The role involves maintaining and supporting computer systems, assisting users, and performing troubleshooting tasks. An Associate's degree or equivalent experience is preferred, with 0-3 years in IT support. This is a contract position offering an hourly pay range of $21.00 to $22.00.

Qualifications

• 0–3 years of experience in IT support or related work.
• Uses standard IT practices, follows guidelines.
• Good communication skills for training users.

Responsibilities

• Fixes and maintains computers and hardware.
• Installs or updates software as needed.
• Helps with user accounts and security.

Skills

IT support

Customer service

Troubleshooting

Education

Associate's degree

Job description

Overview

This is an entry-to-mid level IT Support/Helpdesk role where you’ll mostly handle fixing, maintaining, and supporting computer systems and users.

Base pay range

$21.00/hr - $22.00/hr

Pay range: $20-22/hr

Duration

Duration: 3+ Months (Potential Extension)

What you’ll do

• Fixes and maintains computers, laptops, and other hardware.
• Installs or updates software when needed.
• Helps with user accounts (like passwords, access rights, and security).
• Trains employees on how to use systems or tools.
• Figures out why a computer or system isn’t working, and either repairs it or orders replacement parts.
• Suggets the right products or services for users based on their needs.

Experience & Education

• Usually needs an Associate’s degree (2 years of college) or similar experience.
• Works well for someone with 0–3 years of experience in IT support or related work.

Other things to know

• Uses standard IT practices (nothing too advanced).
• Follows instructions and guidelines (not expected to make big independent decisions).
• Reports to a manager or team lead.

This is an entry-to-mid level IT Support/Helpdesk role where you’ll mostly handle fixing, maintaining, and supporting computer systems and users.

Company & Equal Opportunity Employer

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Employment details

• Employment type: Contract
• Seniority level: Not Applicable
• Location: Akron, OH

Job function

• Information Technology, Other, and Analyst

Industries

• IT System Operations and Maintenance
• IT System Installation and Disposal
• Administrative and Support Services

Salary range (for reference): $43,900.00-$45,000.00

For more information, contact the recruiter or visit the posting.