Technical Support Specialist

Dexian; Charlotte (NC); On-site; USD 28,929 - 31,684; Full time

Job summary

Dexian is seeking a mid-senior level professional to manage technology operations, focusing on incident management and customer support. The role involves troubleshooting, application monitoring, and ensuring operational readiness. Ideal candidates should have a strong IT background and excellent communication skills, with a focus on phone support and ATM technical recovery.

Qualifications

• Experience in technical support, Helpdesk, ATM servicing, or electronic banking operations.
• Ability to navigate multiple applications.
• Experience troubleshooting network issues; ATM knowledge is a plus.

Responsibilities

• Manage day-to-day operations of the technology platform.
• Perform Problem/Incident Management and Application Monitoring.
• Identify ATM production failure scenarios and communicate with internal teams.

Skills

Customer service skills

Phone support experience

IT background

Incident management experience

Excellent communication skills

Organizational skills

Troubleshooting network issues

Tools

Microsoft Office Suite

Job description

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

Role Responsibilities

• Manage day-to-day operations of the technology platform.
• Perform Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Associate Support, etc.
• Identify ATM production failure scenarios, create incident, enhancement, or problem tickets, and communicate with internal teams.
• Own escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.

Qualifications

• Customer service skills, phone support experience, IT background, incident management experience.
• Experience in technical support, Helpdesk, ATM servicing, or electronic banking operations or project management.
• Excellent communication and organizational skills.
• Ability to navigate multiple applications and use Microsoft Office Suite.
• Experience troubleshooting network issues; ATM knowledge is a plus.
• Breakdown of workday: 75% phone support; 25% ATM technical recovery.

About Dexian

Dexian is a leading staffing, IT, and workforce solutions provider with over 12,000 employees and 70 locations worldwide. Formed in 2023 through the merger of DISYS and Signature Consultants, Dexian connects talent, technology, and organizations to produce impactful results. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer committed to diversity and inclusion.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services, IT Consulting, Banking

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