Desktop Support Technician - Level II

Dexian; Clearfield (UT); On-site; USD 49,593 - 57,859; Full time

Benefits offered by this job

Health, vision, and dental insurance

Generous time off

Matching 401k

Job summary

A premier technology company has an immediate opening for a Level II Desktop Support Technician at Hill AFB, Utah. This full-time position involves supporting enterprise level PCs, maintaining computing devices, and ensuring compliance with Service Level Agreements. Candidates must have over 6 years of experience, relevant certifications, and be eligible for a Top Secret security clearance. Benefits include paid time off and health insurance.

Qualifications

• 6+ years' experience in supporting enterprise level PCs.
• Ability to support systems on classified and unclassified networks.
• Familiarity with security requirements (ICD 503, DFARS).

Responsibilities

• Provide maintenance of computing devices and software.
• Monitor and update ServiceNow for SLAs.
• Coordinate new equipment installations.

Skills

Active Directory

UNIX

Troubleshooting HP systems

ServiceNow ticketing system

Data transfers using USMT

VoIP maintenance

Education

Associate degree in IT / Computer Sciences

Current IAT Level-II Technical Certification

Job description

Overview

Dexian has an immediate opportunity available for a Level II Desktop Support Technician for various services as a member of the desktop support/break-fix team with our premier aerospace customer.

Base pay range

$36.00/hr - $42.00/hr

Responsibilities

• Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
• Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
• Providing office support to coordinate and schedule new equipment installations.
• Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and updates to ServiceNow asset records.
• Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
• Performing periodic physical audits of end-user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).

Job Specific Requirements and Skills

• 6+ years' experience in supporting enterprise level PCs as an IT Desktop (Desk-Side) or Help Desk Technician
• Ability to support systems on both classified and unclassified networks.
• Familiarity with security requirements (ICD 503, DFARS, etc.)
• Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
• Advanced understanding of:
  • Active Directory (heavy account management)
  • UNIX (account management, permissions, etc.)
  • McAfee suite of security products (e.g., ENS, DLP, MDE)
  • Hardware support experience (swapping hard drive, fan, motherboard)
  • Troubleshooting HP systems
  • Maintaining/troubleshooting VoIP devices (Cisco Call Manager/Unity)
  • Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies
  • Data transfers using USMT
  • Inventory management, shipping/receiving, and asset management including warehouse processes for shipping/receiving packages, asset tags, unboxing, and RMA tracking
  • ServiceNow ticketing system
  • Preferred working knowledge of audio, video conferencing, or control equipment. Manufacturer certifications are a plus (Polycom, AMX, Crestron, etc.)
• This position requires an active Department of Defense security clearance at the Top Secret/Sensitive Compartmented Information (SCI) and polygraph level upon hire and ability to maintain clearance. U.S. citizens ONLY are eligible for a security clearance and this position.
• Education and Certifications:
  • Current IAT Level-II Technical Certification or ability to obtain within 90 days of start date (CompTIA Security+ or equivalent).
  • Associate degree in IT / Computer Sciences, preferred.
• Location:
  • This is a full-time/onsite position at a facility at Hill AFB, Utah.
• Compensation:
  • Dexian reasonably expects to offer $36.00 to $42.00/hour for this position based on skills and experience. Benefits include generous time off, health, vision and dental insurance, matching 401k, etc.
• Employment Qualifications:
  • Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
  • Valid driver's license/Real-ID with clean driver's history.
  • Self-starter with extremely strong work ethic. Excellent time-management and multitasking skills.
  • Exceptional attention to detail and high level of accuracy required.
  • Demonstrated problem solving and people skills.
  • Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
  • Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
  • Excellent communication skills, both verbal and written, to articulate details in a professional manner.
  • Must embrace technology to promote efficient operations.
  • Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Information Technology

Industries

• Desktop Computing Software Products and Technology, Information and Internet