Help Desk & Systems Reliability Engineer | $98k-$140k

Boston Consulting Group; Boulder (CO); Vor Ort; USD 98.000 - 140.000; Vollzeit

Benefits dieser Stelle

Mentor

Benefits package

Growth opportunities

Zusammenfassung

Boston Consulting Group is hiring a Help Desk Technician in Boulder, CO. The role offers a competitive salary ranging from $98,000 to $140,000 annually, with real decision-making power and opportunities for steady career advancement.

The position emphasizes RADIUS expertise, system monitoring, and an ability to scale operations from a local Boulder pilot to broader CO-wide implementation. A mentor and comprehensive benefits package accompany growth opportunities.

Qualifikationen

• 3+ years of relevant experience in a tech/IT role.
• Proven experience with RADIUS in fast-moving environments.
• Ability to steer technology conversations toward a decision.
• Strong attention to detail across deliverables.

Aufgaben

• Spike a RADIUS proof of concept quickly to enable a yes-or-no decision.
• Optimize application performance, latency, and resource use at scale.
• Scale Empathy services from Boulder pilot to CO-wide rollout.
• Manage data pipelines processing millions of events using Microsoft 365 Administration.
• Handover Patch Management runbooks for on-call continuity.
• Trace issues across Microsoft 365 Administration services to root cause.
• Monitor system health and set up alerting for production environments.
• Stress-test Splunk systems and harden where needed.

Kenntnisse

RADIUS expertise

Team player

Independent learner

Detail oriented

Decision making

Strong collaboration

Tools

Microsoft 365 Administration

Splunk

Patch Management

Jobbeschreibung

Boston Consulting Group is hiring a Help Desk Technician in Boulder, CO. The role offers a competitive salary ranging from $98,000 to $140,000 annually, with real decision-making power and opportunities for steady career advancement.

The position emphasizes RADIUS expertise, system monitoring, and an ability to scale operations from a local Boulder pilot to broader CO-wide implementation. A mentor and comprehensive benefits package accompany growth opportunities.