Help Desk Technician

Civic Innovation Lab; Arvada (CO); On-site; USD 68,000 - 100,000; Part time

Benefits offered by this job

Mentorship program

Benefits package

Flexible hours

Job summary

Civic Innovation Lab in Arvada, CO is hiring a Help Desk Technician for a part-time role that values learning and mentorship. You will resolve RADIUS issues, manage SSH and RAID tasks, and communicate complex technical concepts in plain English to stakeholders.

You will own edge-case troubleshooting, improve reliability of microservices, and contribute to a supportive, time-conscious culture that protects time off while delivering solid IT support for Civic Innovation Lab customers in Arvada.

Qualifications

• Attention to detail that catches what spell-check misses.
• Ability to translate jargon into plain English.
• Strong listening skills to make others feel heard.
• Calm under pressure in a fast-paced, junior-friendly environment.
• Clear, tidy documentation.
• Willingness to share early and refine later.
• Curiosity to read the docs before asking.

Responsibilities

• Ship RADIUS fixes to Civic Innovation Lab customers in Arvada, CO the same day they report them.
• Pair RAID Configuration and SSH in a pipeline Civic Innovation Lab can extend without your help later.
• Carry a learning-obsessed SSH feature through code freeze without breaking Civic Innovation Lab stability.
• Own the quietly-ambitious edge cases in Civic Innovation Lab's Problem Solving billing nobody else wants to touch.
• Replace the brittle Problem Solving hack with a RAID Configuration solution that survives Arvada scale.
• Walk technology stakeholders through MDM tradeoffs in language Civic Innovation Lab execs grasp.
• Refine and maintain microservices that support Civic Innovation Lab customers in Arvada, CO.
• Read the Remote Desktop stack traces others skim past, and trace bugs to their root.

Skills

Attention to detail

Plain English

Active listening

Calm under pressure

Clear documentation

Over-share early

Curiosity to read docs

Tools

SSH

RADIUS

MDM

Remote Desktop

RAID Configuration

Job description

Somewhere between the whiteboard sketch and the green deploy badge is the Help Desk Technician role we're opening in Arvada, CO. This CO role reads like an upgrade — $68,000 - $100,000, part-time hours, 1 years valued, and a path that does not dead-end.

Key Responsibilities

• Ship RADIUS fixes to Civic Innovation Lab customers in Arvada, CO the same day they report them
• Pair RAID Configuration and SSH in a pipeline Civic Innovation Lab can extend without your help later
• Carry a learning-obsessed SSH feature through code freeze without breaking Civic Innovation Lab stability
• Own the quietly-ambitious edge cases in Civic Innovation Lab's Problem Solving billing nobody else wants to touch
• Replace the brittle Problem Solving hack with a RAID Configuration solution that survives Arvada scale
• Walk technology stakeholders through MDM tradeoffs in language Civic Innovation Lab execs grasp
• Refine and maintain microservices that support Civic Innovation Lab customers in Arvada, CO
• Read the Remote Desktop stack traces others skim past, and trace bugs to their root

What You'll Bring

• The kind of attention to detail that catches what spell-check misses
• A communication style that translates jargon back into plain English
• The kind of listening that makes the other person feel heard
• Calm under the quality-obsessed chaos a junior role tends to generate
• Clarity of thought that shows up in tidy documentation
• The communication discipline to over-share early and trim later
• The kind of curiosity that reads the docs before asking

Three things define Civic Innovation Lab: an Arvada address, a spirited-and-grounded culture, and a near-religious devotion to RADIUS. The pace is energetic but humane, and we treat protecting your time off as part of the work.

We do not just dangle $68,000 - $100,000; we back it with mentorship, a real benefits suite, and schedules that bend around Arvada, CO living.

Live and listening, the hiring team reads new applications as they arrive.

This part-time opening in Arvada is built for someone like you, so don't let it pass.