Help Desk Technician - Own Tech, Diagnose Fast, Grow

StartupSphere; Colorado Springs (CO); Hybrid; USD 86,000 - 118,000; Full time

Benefits offered by this job

Growth plan with teeth

Mentorship from experienced team

Flexible schedule

Job summary

StartupSphere is hiring a Help Desk Technician in Colorado Springs, CO to support users and troubleshoot complex incidents. You will respond to on-call rotations, read Wireshark traces, and collaborate with remote teams to improve reliability. The role emphasizes mentoring, best practices, and hands-on learning in week one.

Base salary ranges from $86,000 to $118,000 per year with a growth plan and dedicated mentorship. Flexibility baked in and a strong customer focus define our work culture.

Qualifications

• Patience to mentor without taking over the keyboard.
• Solid understanding of technology best practices and industry standards.
• Flexibility to adapt your approach as business needs evolve.
• Ability to thrive both independently and as part of a tight-knit team.
• Demonstrated capacity to mentor or support mid-level teammates.

Responsibilities

• Respond to on-call rotations and participate in incident postmortems.
• Read Wireshark stack traces and trace bugs to their root.
• Coordinate releases with stakeholders across Colorado Springs, CO and remote teams.
• Sit with technology users in Colorado Springs to learn what the Endpoint Management tool needs.
• Re-architect the technology flow so Wireshark handles ten times current load.

Skills

Mentoring patience

Tech best practices

Adaptability

Independent & team work

Mentor mid-level teammates

Tools

Wireshark

Endpoint Management

Job description

StartupSphere is hiring a Help Desk Technician in Colorado Springs, CO to support users and troubleshoot complex incidents. You will respond to on-call rotations, read Wireshark traces, and collaborate with remote teams to improve reliability. The role emphasizes mentoring, best practices, and hands-on learning in week one.

Base salary ranges from $86,000 to $118,000 per year with a growth plan and dedicated mentorship. Flexibility baked in and a strong customer focus define our work culture.