Help Desk Technician

Boston Consulting Group; Boulder (CO); On-site; USD 98,000 - 140,000; Full time

Benefits offered by this job

Mentor

Benefits package

Growth opportunities

Job summary

Boston Consulting Group is hiring a Help Desk Technician in Boulder, CO. The role offers a competitive salary ranging from $98,000 to $140,000 annually, with real decision-making power and opportunities for steady career advancement.

The position emphasizes RADIUS expertise, system monitoring, and an ability to scale operations from a local Boulder pilot to broader CO-wide implementation. A mentor and comprehensive benefits package accompany growth opportunities.

Qualifications

• 3+ years of relevant experience in a tech/IT role.
• Proven experience with RADIUS in fast-moving environments.
• Ability to steer technology conversations toward a decision.
• Strong attention to detail across deliverables.

Responsibilities

• Spike a RADIUS proof of concept quickly to enable a yes-or-no decision.
• Optimize application performance, latency, and resource use at scale.
• Scale Empathy services from Boulder pilot to CO-wide rollout.
• Manage data pipelines processing millions of events using Microsoft 365 Administration.
• Handover Patch Management runbooks for on-call continuity.
• Trace issues across Microsoft 365 Administration services to root cause.
• Monitor system health and set up alerting for production environments.
• Stress-test Splunk systems and harden where needed.

Skills

RADIUS expertise

Team player

Independent learner

Detail oriented

Decision making

Strong collaboration

Tools

Microsoft 365 Administration

Splunk

Patch Management

Job description

Behind every relentlessly-kind technology feature is a Help Desk Technician who sweated the edge cases, and Boston Consulting Group is hiring more of them. This Help Desk Technician role at Boston Consulting Group rewards initiative with $98,000 - $140,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Spike a RADIUS proof of concept fast when Boston Consulting Group needs a yes-or-no answer
• Optimize application performance, latency, and resource utilization at scale
• Scale Boston Consulting Group's Empathy services from Boulder pilot to CO-wide rollout
• Scale data pipelines processing millions of events with Microsoft 365 Administration
• Hand off Patch Management runbooks so the next on-call at Boston Consulting Group sleeps better
• Trace a zero-bureaucracy technology bug across three Microsoft 365 Administration services to the one bad line
• Monitor system health and set up alerting for ambitious production environments
• Stress-test Splunk systems until they bend, then harden where they cracked

What You'll Bring

• A team player who lifts up colleagues and shares credit
• 3+ years that left you with strong instincts and few illnesses
• Comfort steering technology conversations toward a decision
• Self-motivated and able to work independently with minimal oversight
• Demonstrated RADIUS expertise in a fast-moving technology environment
• Meticulous attention to detail across every deliverable

Boston Consulting Group has made Boulder, CO synonymous with empathy-led, dependable technology work that outlasts the hype cycles. Giving and receiving direct feedback is a skill we practice openly across every level.

You bring the RADIUS; we bring $98,000 - $140,000, a mentor, a benefits package, and the freedom to grow on your terms in Boulder.

As recently as today, Boston Consulting Group reopened the doors on this one.