Help Desk Support – Second Shift (Columbus)
Strategic Technology Institute Inc.
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Job summary
Strategic Technology Institute Inc. is seeking a Help Desk Support professional for the Columbus, OH area on a second shift. The role emphasizes excellence in incident handling, ticketing, and proper documentation of issues and resolutions.
The candidate should be comfortable providing service-oriented support, installing and troubleshooting IT assets, and performing systems monitoring with high attention to detail. Entry-level experience is acceptable for this position.
Qualifications
- Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)
- Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution
- Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.
Skills
Tools
Job description
Strategic Technology Institute Inc. is seeking a Help Desk Support professional for the Columbus, OH area on a second shift. The role emphasizes excellence in incident handling, ticketing, and proper documentation of issues and resolutions.
The candidate should be comfortable providing service-oriented support, installing and troubleshooting IT assets, and performing systems monitoring with high attention to detail. Entry-level experience is acceptable for this position.
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