Help Desk Support - Columbus, OH (Second Shift)

Strategic Technology Institute Inc.; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Strategic Technology Institute Inc. is seeking a Help Desk Support professional for the Columbus, OH area on a second shift. The role emphasizes excellence in incident handling, ticketing, and proper documentation of issues and resolutions.

The candidate should be comfortable providing service-oriented support, installing and troubleshooting IT assets, and performing systems monitoring with high attention to detail. Entry-level experience is acceptable for this position.

Qualifications

• Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)
• Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution
• Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.

Skills

High level documentation

Attention to detail

Troubleshooting

Critical thinking

Service orientation

Installation

Tools

ServiceNow

Remedy

IRIS

PowerShell

Genesis

UEM

Grafana

Job description

Help Desk Support - Columbus, OH (Second Shift)

1 week ago Be among the first 25 applicants

• Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)
• Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution
• Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Aviation and Aerospace Component Manufacturing

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