Service Desk Analyst I - Frontline IT Support

RedHelm; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Floating holidays

Paid holidays

Job summary

RedHelm in Columbus, OH is seeking a Service Desk Analyst I to be the primary contact for client technical support across multiple channels. You will resolve incidents, handle service requests, and help ensure security best practices while growing your technical skills.

This full-time, in-office role supports end users at our satellite office, five days a week, with potential on-call or after-hours rotations as needed.

Qualifications

• Entry-level IT service desk experience or strong customer-facing background.
• Able to troubleshoot basic Windows/macOS issues and document steps clearly.
• Familiar with account management in AD and basic networking concepts.

Responsibilities

• Serve as primary contact for client technical issues via phone, email, chat, and ticketing.
• Troubleshoot end-user problems with desktops, laptops, and printers.
• Perform basic user account administration and license assignments.
• Support installation and configuration of client apps, VPN, and VDI environments.
• Document steps and resolutions in ticketing and knowledge systems.

Skills

Customer service

Communication

Documentation

Willingness to learn

Multitasking

Education

High school diploma or equivalent

CompTIA A+ (preferred)

Tools

Windows

macOS

Active Directory

VPN clients / cloud identity

TCP/IP networking

Job description

RedHelm in Columbus, OH is seeking a Service Desk Analyst I to be the primary contact for client technical support across multiple channels. You will resolve incidents, handle service requests, and help ensure security best practices while growing your technical skills.

This full-time, in-office role supports end users at our satellite office, five days a week, with potential on-call or after-hours rotations as needed.