Columbus IT Service Desk Lead – Advanced Support

Revel IT; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Revel IT is seeking an Advanced Technical Support professional in Columbus, Ohio. The role includes acting as the primary escalation point for complex incidents and supporting operations 24x7. Candidates must have extensive experience in IT service desk environments, demonstrating strong analytical skills and an ability to lead initiatives for service desk excellence.

Job requirements include a Bachelor's degree in IT or equivalent hands-on experience, along with certifications like CompTIA A+, and strong customer service abilities.

Qualifications

• 4–6 years of experience in IT service desk or technical support.
• CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation certification.
• Exceptional customer service and communication skills.

Responsibilities

• Serve as the primary escalation point for complex incidents.
• Develop and maintain technical knowledge base content.
• Support 24x7x365 operational coverage through shifts.

Skills

Technical support expertise

Advanced problem-solving

Customer service skills

Communication

Education

Bachelor’s degree or reputable certifications

Tools

Microsoft Office

Adobe products

ITSM tools

Job description

Revel IT is seeking an Advanced Technical Support professional in Columbus, Ohio. The role includes acting as the primary escalation point for complex incidents and supporting operations 24x7. Candidates must have extensive experience in IT service desk environments, demonstrating strong analytical skills and an ability to lead initiatives for service desk excellence.

Job requirements include a Bachelor's degree in IT or equivalent hands-on experience, along with certifications like CompTIA A+, and strong customer service abilities.