Help Desk Support Engineer - On-Call IT Support

Samost Jewish Family and Children's Service of Southern New Jersey; Cherry Hill Township (NJ); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Voluntary benefits

Paid time off

Holiday pay

Flexible spending account

Job summary

EMSL Analytical, Inc. is seeking a Help Desk Support Engineer in Cinnaminson, NJ to provide frontline IT support for hardware, software, networks, and VOIP systems.

The role requires strong communication and problem-solving skills and offers full-time hours with an on-call rotation. The ideal candidate has 2+ years in a help desk or desktop support role, a tech degree or certificate, and familiarity with Microsoft 365, Windows, Exchange, Active Directory, and related tools.

Qualifications

• 2+ years Help Desk/Desktop support experience.
• Certificate or AA/AS in technology field or equivalent.
• Experience with Microsoft Office 365, Windows 7/10, Windows Server 2008-2016, Exchange 2013, Active Directory.
• Experience with Fortigate, Web Filter Solutions, LIMS, Macola, Mitel & Momentum VoIP, VMware a plus.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide Help Desk support for hardware, software, network, phone/VOIP, email in person and by phone.
• Troubleshoot problems and implement solutions individually and as part of a team.
• Purchase, setup, deployment, and maintenance of hardware and software.
• Participate in rotating on-call schedule with 24-hour support.
• Occasional travel may be required.

Skills

Communication

Problem solving

Teamwork

Multitasking

Independent work

Education

Associate degree in technology

Tools

Office 365

Windows Server

Active Directory

Exchange

Fortigate

LIMS

VMware

Job description

EMSL Analytical, Inc. is seeking a Help Desk Support Engineer in Cinnaminson, NJ to provide frontline IT support for hardware, software, networks, and VOIP systems.

The role requires strong communication and problem-solving skills and offers full-time hours with an on-call rotation. The ideal candidate has 2+ years in a help desk or desktop support role, a tech degree or certificate, and familiarity with Microsoft 365, Windows, Exchange, Active Directory, and related tools.