Help Desk Support Engineer

EMSL ANALYTICAL INC; Cinnaminson Township (NJ); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Paid time off

Holiday pay

Flexible spending account

Job summary

EMSL Analytical, Inc. in Cinnaminson, NJ is seeking a Help Desk Support Engineer to provide on-site and phone-based IT support for hardware, software, and network systems. The role includes troubleshooting, deployment, and participation in a 24-hour on-call schedule.

The ideal candidate has 2+ years of Help Desk/Desktop experience, an Associate degree in technology, and strong communication skills. Travel may be required occasionally; the position is full-time with standard business hours.

Qualifications

• 2+ years in Help Desk/Desktop support.
• Associate degree or equivalent in technology.
• Experience with Microsoft 365 and Windows OS and servers.
• Strong communication skills, both written and verbal.
• Ability to solve problems and work independently or in a team.
• Occasional travel may be required.

Responsibilities

• Provide technology help desk support to all employees for hardware, software, network, and phone/VOIP systems.
• Troubleshoot problems and implement solutions individually or as part of a team.
• Purchase, set up, deploy, and maintain hardware and software.
• Participate in rotating on-call schedule for 24-hour support.
• Occasional travel required.

Skills

Help Desk experience

Education

Associate degree in Technology

Tools

Office 365

Windows Server

Active Directory

Mitel VoIP

VMware

LIMS

Job description

Job DetailsJob Location: Cinnaminson, NJ 08077Position Type: Full TimeSalary Range: $28.00 - $30.00 HourlyEMSL is currently seeking Help Desk Support Engineer in Cinnaminson, NJ to work within its growing organization and IT department.

Essential Duties & Responsibilities:

• Providing Technology Help Desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc. Support services will be provided both in person and by phone.
• Troubleshooting problems and implementing solutions on an individual basis and as part of a team.
• Purchasing, set up, deployment, and maintenance of all hardware and software.
• Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.
• Occasional travel required.

QualificationsRequirements:

• 2+ years previous experience in Help Desk/Desktop support.
• Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience.
• Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory. Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus.
• Must have excellent communication skills, both written and verbal
• Must have the ability to solve problems effectively come up with solutions
• Must have a positive attitude
• Must have the ability to work independently and as part of a team
• Must have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work load

Available Shift:

• Position is full time, Monday to Friday 9:00 a.m. to 5:30 p.m., can be flexible.
• Schedule is subject to change based on business needs and the shift could vary between the hours of 7:30 a.m. and 7:00 p.m.

EMSL offers full time benefits: medical, dental, 401(k), voluntary benefits, paid time off, holiday pay, flexible spending account.

The pay range for this position is $28.00 - $30.00 per hour.

To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com

EOE including Veterans and Disabled