Help Desk Support Engineer

Emsl-Analytical,-Inc; Cinnaminson Township (NJ); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Voluntary benefits

Paid time off

Holiday pay

Flexible spending account

Job summary

EMSL Analytical, Inc. in Cinnaminson, NJ, is seeking a Help Desk Support Engineer to join its IT department.

You will provide technical assistance to all employees for hardware, software, network, VOIP, and email both on-site and by phone. Responsibilities include troubleshooting issues, deploying and maintaining hardware/software, and participating in a rotating on-call schedule with potential 24-hour support.

Qualifications

• 2+ years of Help Desk/Desktop support experience.
• Associates degree or computer-related certificate.
• Excellent written and verbal communication skills.

Responsibilities

• Provide Help Desk support for hardware, software, network, VOIP and email systems.
• Troubleshoot issues and implement solutions; work individually and on a team.
• Purchase, deploy, and maintain hardware/software; participate in on-call schedule.

Skills

Communication skills

Problem solving

Teamwork

Independent work

Education

Associates degree in Technology

Computer certificate

Tools

Office 365

Office 2016

Windows 7/10

Windows Server 2008-2016

Exchange 2013

Active Directory

Mitel & Momentum VoIP

Fortigate/Firewall

VMware

Web Filter Solutions

LIMS

Macola Accounting

Job description

EMSL is currently seeking Help Desk Support Engineer in Cinnaminson, NJ to work within its growing organization and IT department.Essential Duties & Responsibilities:Providing Technology Help Desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc. Support services will be provided both in person and by phone.Troubleshooting problems and implementing solutions on an individual basis and as part of a team.Purchasing, set up, deployment, and maintenance of all hardware and software.Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.Occasional travel required.Requirements:2+ years previous experience in Help Desk/Desktop support.Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience.Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory. Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus.Must have excellent communication skills, both written and verbalMust have the ability to solve problems effectively come up with solutionsMust have a positive attitudeMust have the ability to work independently and as part of a teamMust have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work loadAvailable Shift:Position is full time, Monday to Friday 9:00 a.m. to 5:30 p.m., can be flexible.Schedule is subject to change based on business needs and the shift could vary between the hours of 7:30 a.m. and 7:00 p.m.Candidates currently living within a commutable distance of Cinnaminson, NJ are encouraged to applyEMSL offers full time benefits: medical, dental, 401(k), voluntary benefits, paid time off, holiday pay, flexible spending account. The pay range for this position is $28.00 - $30.00 per hour.To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.comEOE including Veterans and Disabled