Help Desk Support Engineer

JFCS of Southern New Jersey; Cinnaminson Township, Northern (NJ, KY); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Voluntary benefits

Paid time off

Holiday pay

Flexible spending account

Job summary

EMSL Analytical, Inc. in Cinnaminson, NJ is seeking a Help Desk Support Engineer to join the IT department.

The role involves providing technology help desk support for hardware, software, networking, VOIP, and email, with both in-person and phone assistance. The ideal candidate has 2+ years in help desk or desktop support, relevant certificate or associate degree, strong knowledge of Microsoft products and AD, and the ability to work independently or in a team.

Qualifications

• 2+ years experience in Help Desk/Desktop support.
• Certificate or Associate degree in Technology or equivalent.
• Experience with Microsoft suite and servers listed.
• Excellent communication skills; problem solving; positive attitude.
• Ability to work independently and in a team.
• Occasional travel required.

Responsibilities

• Provide Help Desk support to all employees for hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email.
• Support in person and by phone.
• Troubleshooting problems and implementing solutions on an individual basis and as part of a team.
• Purchasing, set up, deployment, and maintenance of all hardware and software.
• Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.
• Occasional travel required.

Skills

Excellent communication

Problem solving

Multitasking

Teamwork

Positive attitude

Education

Technical certificate

Associate degree in technology

Tools

Office 365

Office 2016

Windows 7/10

Windows Server 2008/2012R2/2016

Exchange 2013

Active Directory

Fortigate Networking

LIMS

Mitel/Momentum VoIP

VMware

Desktop Authority

Web Filter Solutions

Job description

Job Code: 3708

EMSL iscurrently seeking aHelp Desk Support EngineerinCinnaminson, NJ to work within its growing organization and IT department.

Essential Duties & Responsibilities:

• Providing Technology Help Desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc.
• Support services will be provided both in person and by phone.
• Troubleshooting problems and implementing solutions on an individual basis and as part of a team.
• Purchasing, set up, deployment, and maintenance of all hardware and software.
• Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.
• Occasional travel required.

Requirements:

• 2+ years previous experience in Help Desk/Desktop support.
• Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience.
• Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory. Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus.
• Must have excellent communication skills, both written and verbal
• Must have the ability to solve problems effectively come up with solutions
• Must have a positive attitude
• Must have the ability to work independently and as part of a team
• Must have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work load

Available Shift:

Position is full time,Monday to Friday 9:00 a.m. to 5:30p.m., can be flexible. Schedule is subject to change based on business needs and the shift could vary between the hours of 7:30 a.m. and 7:00 p.m.

Candidates currently living within a commutable distance of Cinnaminson, NJ are encouraged to apply

EMSL offers full time benefits: medical, dental, 401(k), voluntary benefits, paid time off, holiday pay, flexible spending account. Thepay range for this position is $28.00 – $30.00per hour.

To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com

EOE including Veterans and Disabled