Help Desk Support Engineer EMSL Analytical, Inc Cinnaminson, NJ Full Time Posted 3 weeks ago

Samost Jewish Family and Children's Service of Southern New Jersey; Cherry Hill Township (NJ); On-site; USD 39,000 - 41,000; Full time

Job summary

EMSL Analytical, Inc. is seeking a Help Desk Support Engineer in Cinnaminson, NJ. You will provide frontline IT support for hardware, software, and network systems, both on-site and via phone, and you will troubleshoot issues individually or as part of a team.

The role requires 2+ years in help desk or desktop support, an associates degree in technology or equivalent, and strong communication skills. The position includes an on-call schedule and potential travel, with benefits and a pay range of

Qualifications

• 2+ years of experience in Help Desk/Desktop support
• Associate degree or certificate in technology or equivalent
• Experience with Microsoft Office 365, Windows 7/10, Windows Server 2008/2012/2016, Exchange 2013, and Active Directory; familiarity with LIMS, Fortigate, Web Filter, DESKTOP Authority, and related tools
• Excellent written and verbal communication, problem-solving, and teamwork abilities
• Ability to multi-task, prioritize, and be flexible with daily workload

Responsibilities

• Provide Help Desk support to all employees for hardware, software, network, phone/VOIP, email, and connectivity
• Troubleshoot issues individually and in teams; implement solutions
• Purchase, deploy, and maintain hardware and software
• Participate in on-call rotation with 24-hour support
• Occasional travel may be required

Skills

Help Desk

Windows

Office 365

Active Directory

Networking basics

VMware

Education

Associate degree in Technology or related field

Tools

Office 365

Windows Server 2012R2

Exchange

Mitel VoIP

Momentum/Vomentum VoIP

VMware

Job description

Job Code: 3708

EMSL is currently seeking a Help Desk Support Engineer in Cinnaminson, NJ to work within its growing organization and IT department.

Essential Duties & Responsibilities:

• Providing Technology Help Desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc. Support services will be provided both in person and by phone.
• Troubleshooting problems and implementing solutions on an individual basis and as part of a team.
• Purchasing, set up, deployment, and maintenance of all hardware and software.
• Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.
• Occasional travel required.

Requirements:

• 2+ years previous experience in Help Desk/Desktop support.
• Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience.
• Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory. Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus.
• Must have excellent communication skills, both written and verbal
• Must have the ability to solve problems effectively come up with solutions
• Must have a positive attitude
• Must have the ability to work independently and as part of a team
• Must have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work load

Available Shift:

Position is full time, Monday to Friday 9:00 a.m. to 5:30 p.m., can be flexible.
Schedule is subject to change based on business needs and the shift could vary between the hours of 7:30 a.m. and 7:00 p.m.

Candidates currently living within a commutable distance of Cinnaminson, NJ are encouraged to apply

EMSL offers full time benefits:

• medical
• dental
• 401(k)
• voluntary benefits
• paid time off
• holiday pay
• flexible spending account

The pay range for this position is $28.00 – $30.00 per hour.

To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com

EOE including Veterans and Disabled