Help Desk Support Engineer EMSL Analytical, Inc Cinnaminson, NJ Full Time Posted 2 weeks ago

Samost Jewish Family and Children's Service of Southern New Jersey; Cherry Hill Township (NJ); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Paid time off

Holiday pay

Flexible spending account

Job summary

EMSL Analytical, Inc. in Cinnaminson, NJ is seeking a Help Desk Support Engineer to deliver IT support across hardware, software, and network services.

You will troubleshoot issues individually and as part of a team, participate in on-call rotations, and help deploy and maintain IT systems. We offer full-time employment with benefits and opportunities to work on diverse technologies.

Qualifications

• 2+ years of Help Desk/Desktop support experience.
• AA/AS in Technology or related certificate; or equivalent experience.
• Experience with Microsoft Office 365, Office 2016, Windows 7/10, Windows Server 2008-2016, Exchange 2013, and Active Directory.
• Excellent written and verbal communication; ability to solve problems and work independently.

Responsibilities

• Provide Technology Help Desk support to all employees for hardware, software, network infrastructure, phone/VOIP, internet, and email, in person and by phone.
• Troubleshoot problems and implement solutions individually and as part of a team.
• Purchasing, setup, deployment, and maintenance of hardware and software.
• Participate in rotating on-call schedule for 24-hour support; occasional travel.

Job description

Job Code: 3708

EMSL is currently seeking a Help Desk Support Engineer in Cinnaminson, NJ to work within its growing organization and IT department.

Essential Duties & Responsibilities:

• Providing Technology Help Desk support services to all employees for all hardware, software, network infrastructure, phone/VOIP systems, internet connectivity, email, etc. Support services will be provided both in person and by phone.
• Troubleshooting problems and implementing solutions on an individual basis and as part of a team.
• Purchasing, set up, deployment, and maintenance of all hardware and software.
• Participating in rotating on-call schedule, including regular shifts providing 24-hour support services.
• Occasional travel required.

Requirements:

• 2+ years previous experience in Help Desk/Desktop support.
• Computer certificate from training institute or Associates degree (A.A. or A.S.) in Technology related field, or equivalent combination work experience.
• Experience with the Microsoft suite of products including but not limited to Office 365, Office 2016, Windows 7and 10, Windows Server 2008, 2012R2, 2016, Exchange 2013, and Active Directory. Experience with custom corporate applications such as Desktop Authority, Fortigate Networking Infrastructure, Web Filter Solutions, Help Star, Laboratory Information Management Systems (LIMS), Macola Accounting, Mitel & Momentum VoIP systems, VMware is a plus.
• Must have excellent communication skills, both written and verbal
• Must have the ability to solve problems effectively come up with solutions
• Must have a positive attitude
• Must have the ability to work independently and as part of a team
• Must have the ability to multi-task and prioritize work assignments; demonstrate flexibility with daily work load

Available Shift:

• Position is full time, Monday to Friday 9:00 a.m. to 5:30 p.m., can be flexible.
• Schedule is subject to change based on business needs and the shift could vary between the hours of 7:30 a.m. and 7:00 p.m.

EMSL offers full time benefits:

• medical
• dental
• 401(k)
• voluntary benefits
• paid time off
• holiday pay
• flexible spending account

The pay range for this position is $28.00 – $30.00 per hour.

To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com

EOE including Veterans and Disabled