Customer Service Coordinator

PPG Industries, Inc; Oak Creek (WI); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance customer satisfaction for automotive clients. This remote role involves managing customer inquiries, troubleshooting issues, and ensuring timely deliveries. You will collaborate with various teams to maintain high service standards and support account management efforts. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you to grow your career while making a meaningful impact.

Qualifications

• 2+ years of customer service experience required.
• Experience with high volume of data entry with low error rate.

Responsibilities

• Assist and respond to escalations of customer questions via phone, email, and chat.
• Troubleshoot and resolve customer issues providing clear solutions.

Skills

Customer Service Experience

Data Entry Skills

Oral Communication

Written Communication

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

ERP System

Job description

We're hiring a Customer Service Coordinator to support our Automotive customers at PPG. The coordinator will review customer order priorities to ensure on-time delivery performance. They will develop a proactive stance in dealing with all customer service related problems and implement appropriate action plans to ensure satisfaction. You will report to a Customer Service Supervisor. This is a remote position.

Key Responsibilities

Assist and respond to escalations of customer questions and/or complaints via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve customer issues that have been escalated, providing clear and concise solutions and training to team on solutions.

Order entry/management as needed using our ERP system, sourcing to multiple manufacturing locations and fulfillment centers.

Indirectly assist in management of account load of customers and partner with commercial sales team for growth and success.

Stay up to date with product knowledge and company policies to provide accurate information to customers.

Support of team on daily review and updating of orders, priority lists, customer and file maintenance.

Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.

Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.

Qualifications

2+ years of customer service experience required

4+ years of customer service experience for manufacturing clients preferred

Experience with high volume of data entry with low error rate

Oral and written English communication skills

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

#LI-REMOTE

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

We're hiring a Customer Service Coordinator to support our Automotive customers at PPG. The coordinator will review customer order priorities to ensure on-time delivery performance. They will develop a proactive stance in dealing with all customer service related problems and implement appropriate action plans to ensure satisfaction. You will report to a Customer Service Supervisor. This is a remote position.

Key Responsibilities

• Assist and respond to escalations of customer questions and/or complaints via phone, email, and chat in a timely and professional manner.

• Troubleshoot and resolve customer issues that have been escalated, providing clear and concise solutions and training to team on solutions.

• Order entry/management as needed using our ERP system, sourcing to multiple manufacturing locations and fulfillment centers.

• Indirectly assist in management of account load of customers and partner with commercial sales team for growth and success.

• Stay up to date with product knowledge and company policies to provide accurate information to customers.

• Support of team on daily review and updating of orders, priority lists, customer and file maintenance.

• Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.

• Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.

Qualifications

• 2+ years of customer service experience required

• 4+ years of customer service experience for manufacturing clients preferred

• Experience with high volume of data entry with low error rate

• Oral and written English communication skills

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

#LI-REMOTE

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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