Remote Helpdesk Support Technician (Active Directory)

Lensa; Raleigh (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a customer-driven IT Helpdesk Support Technician to join their remote team. In this role, you'll be the first point of contact for clients, resolving a variety of issues and enhancing client relationships through personalized support. You'll troubleshoot hardware, manage ticketing systems, and work with networking devices, all while enjoying a balanced work environment with comprehensive benefits. If you're passionate about IT support and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical, dental, vision insurance

401(k) with up to 6% match

Remote work setup with provided equipment

Paid holidays, vacation, and sick leave

Qualifications

• 2-3 years of experience in IT Helpdesk/Desktop Support.
• IT certifications or relevant technical education required.

Responsibilities

• Document problems and resolutions in the ticketing system.
• Troubleshoot and replace hardware on desktops and laptops.
• Maintain understanding of networking equipment functions.

Skills

IT Helpdesk/Desktop Support

Windows Active Directory

Ticketing Systems

Printer and Scanner Troubleshooting

Networking Devices

Education

IT Certifications

Relevant Technical Education

Tools

Microsoft Server Products

Networking Equipment

Job description

Remote Helpdesk Support Technician (Active Directory)

3 weeks ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Reynolds & Reynolds Inc, is seeking professionals. Apply via Lensa today!

Position Description

This is a remote position

Shift: Monday-Friday 8am-5pm EST, Tuesday- Saturday 8am-5pm EST or Monday-Friday 1pm-10pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer-driven IT Helpdesk Support Technician. In this role, you will be the first point of contact for all customers, resolving a variety of client issues promptly. Your focus will be on strengthening client relationships through one-on-one support via phone, guiding troubleshooting efforts.

Responsibilities include but are not limited to:

1. Document problems, troubleshooting steps, and resolutions in Proton's ticketing system.
2. Troubleshoot and replace failed hardware on desktops and laptops, including motherboards, NICs, video cards, monitors, and keyboards.
3. Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.

About Our Company: Proton Dealership IT, affiliated with Reynolds and Reynolds, provides IT support and exceptional customer service to over 400 auto-dealership clients nationwide. We focus on a positive work environment, balancing productivity with fun and quality of life.

Training

On the job

Requirements

• 2-3 years of experience in an IT Helpdesk/Desktop Support role
• IT certifications or relevant technical education
• Experience with Windows Active Directory domains
• Proficiency with ticketing systems
• Expertise in printer, scanner, and wireless troubleshooting (network and local)
• Familiarity with networking devices, switches, routers, and firewalls
• Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013)

Benefits

We offer a balanced work environment with comprehensive benefits including:

• Medical, dental, vision, life insurance, and HSA
• 401(k) with up to 6% match
• Remote work setup with provided equipment
• Paid holidays, vacation, and sick leave

Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer.

Salary

$50,000 – $55,000 per year

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting