Customer Service Coordinator (Remote)

WinnCompanies; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to join their remote team. In this dynamic role, you will manage maintenance service requests from military residents, ensuring excellent communication and documentation. This position offers a competitive hourly pay and the opportunity to work in a supportive environment that values teamwork and professional growth. With a focus on customer satisfaction, you will play a crucial role in enhancing the living experience of residents. If you are passionate about service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Generous time off policies

401(k) plan options with company match

Comprehensive Medical, Dental, & Vision plans

Tuition Reimbursement program

Flexible and/or Hybrid schedules

Employee Assistance Program

Employee Corporate Discount Programs

Health Expense Reimbursement program

Qualifications

• 1-3 years of relevant work experience in customer service.
• Ability to work between 3:00PM and 12:00AM EST.

Responsibilities

• Receive and record maintenance service requests via phone and online.
• Provide excellent customer service to residents and technicians.
• Handle emergency and non-emergency service requests.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Microsoft Office

Time Management

Education

High School Diploma or GED

Tools

Yardi

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by WinnCompanies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.34/hr - $17.46/hr

WinnCompanies is searching for a Customer Service Coordinator. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up.

We are currently hiring for the following shift: Monday through Friday, from 3:00PM to 12:00AM EST.

This opportunity offers a firm pay range of $16.34 to $17.46 per hour. Final salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please note that this is a 100% remote job, and applicants must reside in a state that Winn operates in. Applications will be accepted until March 9th, 2025 at 5:00PM EST.

Responsibilities

• Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment.
• Receive emergency and non-emergency service requests via online, email, or calls from residents.
• Handle all calls, including troubleshooting and scheduling resident service request needs.
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve.
• Prioritize calls according to urgency and importance.
• Create work orders and dispatch accordingly.
• Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails.
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day.
• Handle customer questions and concerns regarding service requests.
• Dispatch and schedule pest control work orders.
• Provide scheduling support for Deployed Spouses Program.
  
  

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Ability to work between 3:00PM and 12:00AM EST.
• Advanced skills with Microsoft Office applications.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to adapt and prioritize within a fast-paced environment.
  
  

Preferred Qualifications

• Extensive customer service or administrative experience.
• Experience with Yardi or other property management software.
• Experience with scheduling/work order service ticket platforms.
  
  

Our Benefits

Permanent full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com
  
  

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Current Winn employees should apply through this internal link.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at WinnCompanies by 2x

Sign in to set job alerts for “Customer Service Coordinator” roles.

Customer Service Representative - Work From Home (Bartlett, TN)

Remote Insurance Customer Service Representative (Unlicensed)

Temporary Remote Catastrophe (CAT) Customer Service Representative

Part-Time Customer Service Representative

Temporary Remote Catastrophe (CAT) Customer Service Representative

ADMINISTRATIVE SERVICES ASSISTANT 2* - 05062025-67610

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.