Service Desk Technician II - Remote

DAS Health; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

An established industry player in Health IT is on the lookout for a full-time, remote Service Desk Technician II. This role involves providing proactive technical support, troubleshooting a range of IT issues, and collaborating with internal teams and vendors. The ideal candidate will have a strong foundation in networking, experience with Microsoft 365, and excellent communication skills. Join a dynamic team that values personal service and empowers clients to enhance patient care while enjoying competitive pay, flexible time off, and a supportive work environment.

Benefits

Work-from-home allowance

Flexible time off

Education reimbursement

Health benefits

401k

Mental health services

Parental leave

Qualifications

• 1-3 years of experience in Service Desk or IT support.
• Certifications such as CompTIA A+, Net+, Sec+ preferred.

Responsibilities

• Provide advanced remote technical support to users efficiently.
• Mentor junior technicians and deliver detailed technical documentation.

Skills

Troubleshooting

Networking Knowledge

Communication Skills

Organizational Skills

Microsoft 365

Windows

MacOS

Linux

Education

High School Diploma or GED

Associate or Bachelor's in IT

Tools

CompTIA A+

CompTIA Net+

CompTIA Sec+

Job description

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, remote Service Desk Technician II to join our team!

The Service Desk Technician II (FLSA Non exempt role) is responsible for providing advanced, proactive remote technical support to users efficiently and accurately. The Service Desk Technician II supports the Service Desk and maintains internal Service Boards as a subject matter expert.

Responsibilities:

1. Answer incoming Service Desk calls and emails.
2. Create tickets and collect basic client information such as company info, user details, issue description, and affected parties.
3. Perform advanced troubleshooting and support services, including:

• Troubleshoot backup failures, server and remote desktop issues, network alerts, connectivity, VPN setup, data restoration, MFA configuration, onboarding/offboarding, Office 365 issues, third-party app problems, DNS/DHCP issues, server space, hardware provisioning, and trend analysis.

Provide mentorship to junior technicians.

Deliver detailed labor notes and technical documentation.

Collaborate with third-party vendors and internal teams on complex issues.

Contribute to process development and organizational improvements.

Embrace ITIL principles in service delivery.

Perform other duties as assigned.

Requirements:

• High School diploma or GED required; associate or bachelor’s in IT preferred.
• 1-3 years of experience in Service Desk or IT support.
• Certifications such as CompTIA A+, Net+, Sec+ or equivalent experience.
• Strong networking knowledge.
• Proficiency with Microsoft 365, Windows, MacOS, and Linux.
• Excellent troubleshooting, communication, and organizational skills.
• Ability to work proactively in a team, remotely or onsite, with availability for travel and after-hours support.

What We Offer

• Remote work with work-from-home allowance.
• Competitive pay, bonuses, flexible time off, education reimbursement, health benefits, 401k, mental health services, parental leave.

About DAS:

DAS Health provides Health IT and management solutions, serving physician groups, hospitals, and healthcare systems across North America. We focus on compliance, business goals, and personal service, empowering clients to deliver patient-centric care and increase profitability.

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