Help Desk Support Technician

Bankers Financial Corporation; Saint Petersburg (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Bankers Financial Corporation is seeking a Help Desk Support Technician to ensure seamless operation of end-user hardware and software across HQ and remote sites. The role emphasizes delivering timely, user-focused technical support, incident resolution, and collaboration on IT projects.

Hybrid schedule with some in-office and remote Fridays. Ideal candidates bring experience in Service Desk operations, Windows 11, Office 365, and basic security practices, with a customer-focused mindset and

Qualifications

• 0-2 years of industry experience in Service Desk Operations.
• High School or equivalent.
• Microsoft certification in the related field of work.
• Basic knowledge of incident ticketing systems.

Responsibilities

• Proficient in diagnosing and resolving end-user desktop hardware and software issues.
• Coordinate and communicate status to users and managers.
• Document resolutions and maintain a knowledge base for common issues.
• Assist with updating asset management and inventory systems.
• Support both large and small-scale projects and tasks.

Skills

Windows 11

Office 365

Email cloud environments

Laptop troubleshooting

Apple devices

Security best practices

Networking basics

Incident ticketing systems

Documentation

Asset management

Education

High School diploma or equivalent

Microsoft certifications

College degree (preferred)

Tools

IT ticketing software

Job description

Help Desk Support Technician

Job Description

Bankers Financial Corporation is a holding company that started in St. Petersburg, FL, in 1976. The heart of our corporation lies with our employees and our communities. At Bankers, we focus on building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.

Hybrid full-time, Monday – Thursday, 10:00am-7pm in our office located in Downtown St. Petersburg, with the flexibility to work from home on Fridays.

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Our Core Values Include

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Summary/Objective

The Help Desk Support Technician plays a vital role in ensuring the seamless operation of all end user hardware and software at Bankers Financial Corp headquarters and remote locations. This position focuses on delivering exceptional technical support to maximize user productivity by efficiently addressing service desk tickets, installing and maintaining hardware and software, troubleshooting issues, and supporting various projects. Beyond technical expertise, the role requires a commitment to providing superior service that drives company success. Ideal candidates will possess strong problem-solving skills, a collaborative mindset, and a passion for delivering top-tier technical solutions.

Essential Functions

• Proficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments
• Experience with troubleshooting and supporting HP and Dell laptops, and Apple devices
• Familiarity with basic security best practices and industry standards
• Conceptual understanding of network infrastructure
• Effectively diagnose and resolve end-user desktop hardware and software issues
• Identify opportunities to improve existing processes and implement solutions to enhance efficiency
• Research and recommend new technologies to reduce man-hours and support business goals
• Execute tasks related to both large and small-scale projects
• Document resolutions for common issues and maintain a repository of resources
• Assist with updating asset management and inventory systems
• Manages workload effectively to deliver quality results that meet scope, priorities, and timelines
• Communicates assignment status and notify manager of potential challenges affecting productivity or deadlines
• Provide technical solutions and communicate them clearly to the end-user community
• Present a positive, supportive attitude toward clients and team members
• Demonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment
• Hybrid full-time, Monday – Thursday, 10:00am-7pm with the flexibility to work from home on Fridays.

Required Education And Experience

• 0-2 years of industry experience in Service Desk Operations
• High School or equivalent
• Microsoft certification in the related field of work
• Basic knowledge of incident ticketing systems

Preferred Education And Experience

• College degree in related field
• Microsoft Certifications
• ITIL Foundations Certified