Help Desk Representative

BankFirst Financial Services; Petal (MS); On-site; USD 41,000 - 54,000; Full time

Job summary

BankFirst Financial Services in Petal, MS is seeking a Help Desk Representative to provide frontline IT support for employees, handling remote assistance and on-site visits as needed.

The ideal candidate has an associate degree or equivalent, strong communication and analytical skills, and a customer-focused attitude. You will log tickets, maintain documentation, collaborate on IT projects, and grow with a stable, community-minded team.

Qualifications

• Associate’s Degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
• Excellent communication and interpersonal skills.
• Entry level position requires interest and ability to work in IT industry.
• Strong analytical skills, self-motivation, and customer focus necessary.

Responsibilities

• Answer phone calls and emails from employees.
• Help employees fix their problems remotely.
• Fix more complicated issues in person.
• Record each IT support ticket in the ticketing system.
• Maintain documentation as required.
• Maintain high customer satisfaction ratings.
• Serve as technical representative on IT projects or specific IT areas.
• Perform additional duties as assigned by Manager.

Skills

Excellent communication

Analytical skills

Customer focus

Self-motivation

Education

Associate’s Degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Representative

Information Systems/Technology Full-time Regular Support Petal, MS, US

Job Summary

Serve as IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions to our employees. Possess familiarity with the bank’s environment and demonstrate the ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. In this position, you may help employees in person or over the phone. If you cannot fix the problem remotely, you may have to travel to the employee’s branch location. Our ideal applicant has an associate degree in computer science and advanced computer proficiency.

Duties and Responsibilities

• Answer phone calls and emails from employees.
• Help employees fix their problems remotely.
• Fix more complicated issues in person.
• Record each IT support ticket in the ticketing system.
• Maintain documentation as required.
• Maintain high customer satisfaction ratings.
• Serve as technical representative on IT projects or specific IT areas. For example: PC requisitions, equipment inventory, new product rollout, equipment repair process.
• Perform additional duties as assigned by Manager.

Requirements and Qualifications Required:

• Associate’s Degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
• Excellent communication and interpersonal skills.
• Entry level position requires interest and ability to work in IT industry.
• Strong analytical skills, self-motivation, and customer focus necessary.

Preferred:

• TCP/IP & DNS experience.
• Experience troubleshooting and resolving help desk requests.
• Experience troubleshooting network connectivity and cabling issues.
• Experience installing, configuring, and maintaining client hardware and software.

BankFirst is an Equal Opportunity Employer - Veterans/Disability.