Healthcare IT Support Specialist - First-Line Helpdesk

ControlAltProtect, LLC; Columbus (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

401k

Paid time off

Professional development assistance

Job summary

Client Secure IT Partners seeks a motivated IT Support Technician to provide first‑level end-user support onsite in the Columbus, MS area. The role emphasizes delivering customer‑focused service, documentation, and collaboration across teams.

Healthcare IT experience is required; candidates should communicate clearly, resolve issues efficiently, and maintain asset inventories while traveling to client sites as needed.

Qualifications

• Technical certification or associate degree in a related field.
• 1–3 years of experience in a technical support role.
• Experience with healthcare IT is required.

Responsibilities

• Provide first-tier technical assistance and support for issues related to computer systems, software, hardware, system access, setup, and system configurations.
• Respond to support tickets in a timely manner via ticket, phone, email, or in-person and provide in-depth documentation of all relevant information, including issues, resolutions, and escalations.
• Interface with end-users professionally and regularly regarding the troubleshooting and resolutions of their issues.
• Work with other technical teams to identify root causes of and develop solutions for complex issues.
• Participate in the implementation of new systems, applications, and environments.
• Maintain accurate inventory records for all hardware and software assets.
• Performing quality assurance follow-up with clients/end users.
• Follows documented processes and procedures and reporting as needed.
• Understands how to use CRM/PSA software.
• Ability to travel onsite to clients when dispatched and occasional after-hours support may be necessary.
• Performs other related duties as required.

Skills

Analytical problem-solving

Customer service excellence

Effective communication

De-escalation techniques

Written reporting

Cyber-security basics

Windows operating systems

Microsoft Office

Mac OS familiarity

RMM tools familiarity

Education

Technical Certification

Associate’s degree or higher in a related field

Tools

RMM tools

Job description

Client Secure IT Partners seeks a motivated IT Support Technician to provide first‑level end-user support onsite in the Columbus, MS area. The role emphasizes delivering customer‑focused service, documentation, and collaboration across teams.

Healthcare IT experience is required; candidates should communicate clearly, resolve issues efficiently, and maintain asset inventories while traveling to client sites as needed.