Banking IT Help Desk Technician — Fast-Paced Support

Newhorizonbank; Richmond (VA); On-site; USD 52,000 - 66,000; Full time

Job summary

New Horizon is seeking an IT Help Desk Technician to deliver first-line technical support for Bank employees, troubleshoot hardware and software issues, and help maintain a secure, reliable technology environment.

You will support Microsoft 365, Windows OS, Active Directory, networking basics, and endpoint management; manage user accounts; assist with deployments and asset inventories; and escalate complex issues to the IT Manager.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• One to three years of help desk or technical support experience preferred.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Banking or financial services experience is preferred but not required.

Responsibilities

• Serve as the primary point of contact for employee technology support requests.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, mobile devices, printers, phones, and peripheral equipment.
• Create, modify, and disable user accounts and system access in accordance with Bank procedures.
• Support Microsoft 365 applications, Windows operating systems, email, remote access, and collaboration tools.
• Troubleshoot network connectivity, hardware, software, and application issues.
• Document, prioritize, and resolve help desk tickets in a timely manner.
• Assist with workstation deployments, equipment inventory, software updates, and hardware replacements.
• Support cybersecurity initiatives by assisting with endpoint protection, multi-factor authentication, security awareness, and user access controls.
• Maintain accurate IT documentation, procedures, and asset inventories.
• Assist with technology upgrades, disaster recovery testing, and other IT projects.
• Escalate complex technical issues to the IT Manager or third-party vendors as appropriate.

Skills

Troubleshooting

Problem-solving

Customer service

Communication

Organization

Education

Associate's degree in IT/CS

Tools

Microsoft Windows

Microsoft 365

Active Directory

Networking fundamentals

Endpoint management

Job description

New Horizon is seeking an IT Help Desk Technician to deliver first-line technical support for Bank employees, troubleshoot hardware and software issues, and help maintain a secure, reliable technology environment.

You will support Microsoft 365, Windows OS, Active Directory, networking basics, and endpoint management; manage user accounts; assist with deployments and asset inventories; and escalate complex issues to the IT Manager.