Help Desk Engineer: IT Troubleshooting & Liaison

Integrated Resources Inc.; Clinton (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading staffing firm seeks a Help Desk Technician in Clinton, Mississippi, to triage support tickets and provide technical expertise. This role involves liaising with end users, analyzing processes for improvements, and requires strong communication skills. A Bachelor's degree and 2+ years of experience are preferred.

Qualifications

• 2+ years customer support/help desk experience.
• Ability to work independently in a dynamic environment.
• Desire to provide excellent customer service to internal and external customers.

Responsibilities

• Triage and resolve trouble tickets related to technical difficulties.
• Analyze current business processes and suggest improvements.
• Act as liaison between end users and IT teams.

Skills

Communication

Interpersonal skills

Analytical skills

Technical troubleshooting

Customer service

Education

Bachelor’s degree

Tools

MS operating systems and applications

Job description

A leading staffing firm seeks a Help Desk Technician in Clinton, Mississippi, to triage support tickets and provide technical expertise. This role involves liaising with end users, analyzing processes for improvements, and requires strong communication skills. A Bachelor's degree and 2+ years of experience are preferred.