Help Desk Specialist

Coda Search│Staffing; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Coda Search│Staffing in Irving, TX is seeking an IT Support Specialist to join our team and provide reliable, responsive first-level technical support to end users. You’ll troubleshoot everything from hardware and software issues to voice, data, and network connectivity—while delivering a great user experience from start to finish.

The ideal candidate has 1–2 years of IT support experience, strong troubleshooting, clear documentation, and excellent written and verbal communication.

Qualifications

• 1–2 years of IT support experience.
• Experience with ticketing systems and documenting issues.
• Broad knowledge of operating systems, applications, desktops, laptops, printers, and networks.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Customer-focused mindset and ability to manage multiple requests.
• Ability to work independently while knowing when to escalate.

Responsibilities

• Provide first-level IT support to end users via phone, email, and chat.
• Troubleshoot and resolve issues involving hardware, software, computers, printers, and networks.
• Diagnose voice and data communication issues and escalate more complex problems when needed.
• Create clear, concise, and informative service tickets and technical documentation.
• Follow up on open tickets and drive issues through to final resolution.
• Maintain accurate documentation and technical support reports.
• Partner with internal teams to ensure timely solutions.

Skills

Troubleshooting

Customer service

Communication

Time management

Independent work

Tools

Ticketing systems

Documentation tools

Job description

Be the go-to person who keeps technology running smoothly.

We’re looking for an IT Support Specialist to join our team and provide reliable, responsive first-level technical support to end users. In this role, you’ll troubleshoot everything from hardware and software issues to voice, data, and network connectivity—while delivering a great user experience from start to finish.

What You’ll Do

• Provide first-level IT support to end users via phone, email, and chat.
• Troubleshoot and resolve issues involving hardware, software, computers, printers, and networks.
• Diagnose voice and data communication issues and escape more complex problems when needed.
• Create clear, concise, and informative service tickets and technical documentation.
• Follow up on open tickets and proactively drive issues through final resolution.
• Maintain accurate documentation and technical support reports.
• Partner with internal teams and escape issues appropriately to ensure timely solutions.

What We’re Looking For

• 1–2 years of IT support/help desk experience.
• Experience working with ticketing systems and documenting technical issues.
• Broad knowledge of common operating systems, application software, desktops, laptops, printers, and networks.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• A customer-focused mindset and the ability to manage multiple support requests.
• Ability to work independently while knowing when to escape an issue.

The Opportunity

This is a great opportunity for an early-career IT professional looking to build their technical expertise, expand their troubleshooting skills, and become a trusted resource for end users.

Experience: 1–2 years

Reports To: IT Manager

Education/Certifications: No advanced degree or certification required