Help Desk Specialist I: IT Support & End-User Excellence

Foundation Finance Company, LLC

Rothschild (WI)

On-site

USD 57,308,000 - 65,904,000

Full time

14 days+

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Benefits offered by this job

Day-one Health Benefits

401(k) with company match

Paid Time Off

Parental Leave Options

Job summary

Foundation Finance Company, LLC is seeking a Help Desk Specialist to support staff by resolving hardware and software issues, providing end-user assistance, and maintaining documentation. The role includes diagnosing LAN/WAN problems, managing tickets, and delivering training materials.

Candidates should have an Associate degree or equivalent, knowledge of common office software, and strong communication skills.

Qualifications

Associates degree or equivalent work experience.
A+ certification or similar designation is a plus.
Knowledge of spreadsheet, word processing and internet software.
Strong typing skills.
Strong attention to detail.
Professional phone presence and excellent verbal and written communication skills.

Responsibilities

Resolve hardware and software issues and provide end-user support.
Maintain ticket queue and document resolutions.
Process calls and emails per SLA and policies.
Create training materials for end users and document desktop software and hardware.
Respond to IT equipment/applications queries and diagnose issues to implement solutions.
Coordinate installation, repair and upgrades of computer hardware and peripherals.
Collaborate with IT staff to provide cross-team support.