Help Desk Specialist — Customer-Focused Tech Support

FCC Behavioral Health; Kennett (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

FCC Behavioral Health in Kennett, MO seeks a Help Desk Specialist to be the first point of contact for the technology department. You will handle calls, emails, and chats, create and manage support tickets, and provide timely assistance to staff across the organization.

The role emphasizes clear communication, basic troubleshooting, and documenting issues for technicians, with escalation when on-site help is required.

Qualifications

• High School Diploma required.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and document issues clearly.

Responsibilities

• Answer calls, emails, and chats and create support tickets.
• Troubleshoot issues and document details for technicians.
• Provide remote support during outages and escalate when needed.
• Maintain and organize the ticket system during downtime.
• Ensure adherence to agency policies and certification standards.
• Communicate information clearly and accurately.

Skills

Customer service

Effective communication

Problem solving

Education

High School Diploma

Tools

Ticketing software

Job description

FCC Behavioral Health in Kennett, MO seeks a Help Desk Specialist to be the first point of contact for the technology department. You will handle calls, emails, and chats, create and manage support tickets, and provide timely assistance to staff across the organization.

The role emphasizes clear communication, basic troubleshooting, and documenting issues for technicians, with escalation when on-site help is required.